Wok Inn Asian Cafe — Restaurant in San Antonio

Don't understand what's going on when my family and I started coming here a year ago food was awsome portions where big. At one point it was better and cheaper than golden wok....but now portions are little food don't taste the same and sometimes even cold...I ordered a pork fried rice but they didn't have pork and so I guess they decided not to inform me and put pork cracklins instead ...Today was the last straw I decided to try it but again a big disappointed .cold food and and super small portions......well good luck to ya in the future I'll be taking my business elsewhere ......ty FWI. Don't pay with a card and ask for a refund you'll never see your money the day I got crackling instead of pork I paid almost 70$ for my order and returned food same day within 20 min and still have yet to receive a refund has been going on a year now....Told management several times left my number for owner they never even gave me courtesy call .....They don't care.....But they will now cause I would go 2 or 3 times a week and order big orders Always would even tip all wait staff including...

We normally come to walk in on 410 and Military... I placed my order and my mother placed her order. I had to sweet and sour pork n my mom had the combo. When we got to the soup bar the corn chowder was lukewarm... I finally get my order and my mom doesn't get hers. 15 minutes have gone by and I get my order. My mother's order doesn't come at all so I go to the counter and inquired about my mother's order... So the employee goes to the kitchen and inquires about my mother's order. Another 10 minutes go by and my Mom finally gets her order... But when they handed to her it's just plain lemon chicken where's the combo... The lady says your receipt only... My mom and I look at each other and say no she ordered the combo.... Then places where the ticket says lemon chicken not a combo... It was just a horrible so my Mom requested that we take it to go and we just left my food was always cold because I never got to eat with my mother.... So never again are we going to go to this location... The service was horrible they never apologized and the...

TLDR; bad service, wrong order, and bad food. Pick another Wok Inn location to order from.

From placing the order and getting the actual food took 30 minutes for two plates despite them knocking out about 7 cars in the drive thru since i first placed the order. Granted it was online order so maybe got lost in tickets but there was only two other people inside aside from me.

They advertise that the entree comes with egg roll and the soup. My mistake to leave and not check order but no egg rolls for either plate and when called to ask if they might have forgotten they said we had to pay extra for them when ordering online. Doubt chain restaurants handle online orders differently so suspect just a blatant lie.

Sauce in the food was also coagulating and just bad like they didn't microwave it enough or something and filled with disgusting old vegetables. I've been to other locations and food has never been this bad or service had taken so long. Maybe it was just a bad day but again never had these issues with...