KFC — Restaurant in San Bernardino

Ordered 3 of 8-piece wings. Got to the drive-thru around 7:20 pm, and a female employee told me that they only had 26 pieces of wings, but told her that I only ordered 24. When pulled up to the window, she handed the bag and then immediately close the window and walked away. Upon checking the food, there were few things missing including chicken wings. There were a total of 21 wings instead of 24, and no sauces. We ordered 3 bufflo ranches as well. Had to wait until someone notices us and opened the window again. Notified the same female employee that we are misisng 3 wings and sauces, and also asked for some napkins and forks, then she told me that they did not have enough wings (she said the cook was not there) but she can give me 3 pieces of other chicken. It seemed she already knew that there was not enough wings in the bag but did not bother to tell us (she did not even check whether they had more wings or not). After few moments, she handed me another bag with 3 pieces and sauces, but we later learned that she still forgot about forks and napkins. We live about 4 miles away and we got home less than 10 mins, but wings tasted stale and soaggy. It was simply horrble. Soaggy batter and fat/skin made the texture like rubber. 3 pieces of original chicken were the same.; soaggy (wet and greasy batter) and cold. It took us less than 20 mins to get home and started eating, but chickens were not even warm. My kids ended up peeling the skin and only ate the meat and my 17-year old who had no dinner stopped eating after 2 wings. Should there have been a better way to deal with the order if they knew they did not have enough items or items were stale? I felt like we were dumped with unsold, stale scraps. I would never go back to this location, and would not recommend anyone to eat there. Another restaurant added to our "never-eat-there-again" list. What a...

Pulled up to drive thru to order and after a long wait get said they were out of: (enter long list of items) and then after we ordered just two classic chicken sandwiches we were asked to only pull up half way through drive thru and stop and she would wave her hand for us to proceed to the window when she was ready for us. What the heck was that about? Neither of us had any idea and the girl when we got to the window just shook her head and said "nevermind" when we asked. So my cousin who was driving and ordering asked if she could get just a small coke, on the house, since we already paid and they were out of root beer and Sprite and half of the food menu and made us wait so long to pull up to the window and... And... And... but the girl said NO BUT I CAN GET YOU WATER. Proceed to getting food... After we drove off I pulled out my sandwich and it was like luke warm at best and the supposed chicken in the sandwich was so dry and edges hard as a rock I couldn't even eat the thing. My cousin waited until she got home to try her sandwich and threw hers away after trying one bite saying it tasted bad and old. Last visit to this same KFC about a year ago I remember was all bad too but I can't remember the specifics other than I said THAT TIME I wasn't going back to that KFC but alas I did and only because my cousin insisted but she...

I am 6 months pregnant with twins, by looking at me you'd think I'm due any day (meaning I'm huge) my twins were sitting on my bladder so I went to the first store I saw which was KFC. I asked the employee "L" if I could please use their restroom and she said NO that it was for customers only and I said to her "I understand that but I'm pregnant with twins and they are sitting on my bladder... may I please use the restroom " and again she said no. So I asked for the general manager. She pointed to the store manager and I said no the general manger please. They replied she's not there so I asked for her name, they replied that they could not give out her name but she would be there at 10am the next day. 10am the next day I'm there and they tell me she's in the back on the phone so I replied "I'll wait" I sat there for a full hour and still no manager. Completely unprofessional, extremely rude, nonchalant, and laughed in my face. Not only was that wrong but I was hurt... how could you treat a pregnant woman so nasty all over using the restroom. Handicap, elderly, and pregnant should never have to go through what...