I picked up a $33 large pizza here. I was asked to sign a receipt in front of the cashier and it asked for a tip so I put $0 because it was not a sit-down service. The cashier looked at the receipt as I wrote it, lifted up the receipt to look at it in front of me? Then I asked for red pepper flakes and they said that they charge for them. When did that become a thing? I’m 21 and worked at a high-end pizza (~$40 for a large pizza) in the Bay Area place last summer. I never ever would do that to a customer, look at their receipt in front of them and base my service off of what they tip me. I also never charged for red pepper flakes that I packed, even. We would charge for the ranch and I would only charge them if they were exceptionally rude to me, but here I just gave them my name for the order 😭. And I don’t expect a tip when I hand a customer a to-go order. I do expect a tip when I’m handing a customer water, putting in their order, bringing them their order, checking in on them, checking on allergies with the kitchen, and providing general hospitality. And kitchen staff doesn’t usually receive more than 50% of the tip anyways. This genuinely made me so mad when it happened. My manager trained me on manners, the managers here need to...
Read moreI would suggest you add an option on your 3 party delivery sites for sides of sauce. This causes issues for your employees and customers. It’s a very silly issue which doesn’t need to be an issue. I ordered from DoorDash but normally order my large family orders to be delivered by the store. When my dasher arrived at the store with my request of ranch for my order he had the manager call me. I informed Jessica to please charge me for this additional item. She informed me that she could not add a charge to my DoorDash order. After a 5 minute call going back and forth she finally said she could take my card over the phone. Instead of starting with a negative answer of no I cannot accommodate your request I suggest you begin with a solution to the problem. It’s not Jessica’s fault but you should ensure your employees are able to fix their issues instead of making their job more difficult. I always enjoy your food and don’t want to have a negative experience to no longer...
Read moreI love this place! The ingredients are high quality and the pizzas are way tastier than your 3 main pizza chains. Before discovering Leucadia, my fave pizza in SD was Bronx Pizza, but the location ain't as convenient for me and Leucadia tastes just as good or better IMO. My goto is the Meat Combo pizza and the Shrimp Pesto pizza. I eat here about once a month and have tried a few of the apps too. The Calamari, fried mozzarella, and chicken bites have all been delicious. I got to try the garlic bread recently for free and that was just okay honestly. Bread got cold so you def need to reheat the garlic bread to extract maximum deliciousness. This location has been consistently good, especially for Pizza! I've done takeout or delivery for at least 8 times now and I haven't had a bad experience yet. Keep up the great work Mira Mesa...
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