Best Buy — Local services in San Diego

TLDR;  Bring your car in to get treated for the common cold. Leave having given it STDs.  Until Best Buy and the parties involved in this situation actually deliver on what they promised and take responsibility for the problems they caused, this review will remain unchanged.

Special shout out to the Geek Squad team in Mira Mesa for breaking my car stereo sliding cover. In particular, Devon, the junior technician who committed said breakage, his manager Robert, who has denied all responsibility to date and Ricky, a separate floor manager who tried to be helpful but ended up disappearing in the end. Best Buy should be ashamed. Poor quality. Poor service. The following incident happened 10/4/2023 and remains unresolved.

My Pioneer stereo broke recently. I bought a new stereo from Best Buy to be installed by Geek Squad for their guarantee of standing by their labor. I paid $40 for said labor. After the initial 2 hour installation by Devon, he failed to connect the wiring for my sliding door cover. This meant I had to manually slide the cover now. Devon promised to fix it for free so I had to schedule another appointment several weeks out. During this follow up appointment (which also took several hours), instead of fixing door cover, Devon managed to completely break it off. He presented this to me and refused responsibility. He went as far as to say, "hey, so there was already lots of dried glue on this door cover so I didn't actually break your door cover. If you buy the replacement part, you can come back again and I'll fix it for free again"

I'd brought up to Robert at this point that fact is, my sliding door cover had been intact when I brought it into the shop and now it was completely broken and unusable. Now I'm the one responsible for the cost of the replacement part?  Was this supposed to be the expected customer experience at Geek Squad? He too also refused responsibility, "oh, I can't do anything. I need my manager (Jessica) to file a claim for the part. You need to come in end of this week Friday to meet her and just so you know, filing this claim will come from our bottom line. I might even be a technician short potentially after this. He clearly didn't break it because of the glue, etc.".

Best Buy broke my car. Now they are trying to delay and guilt me from proceeding further. NO INTEGRITY.

I then went to talk to Ricky in the front of Best Buy, and showed him the broken part. He handed me a card with his email and phone extension and promised that I should be hearing back within the next few days. I received a call from Robert the next day where he meekly informed me that they had reviewed my issue and would go ahead and issue a claim for the replacement part. I should receive confirmation at the end of the next day via the email I used to book the appointments with them else a call.

Did I hear from them as promised? NOPE. No respect for their customers.

After a week, I sent Ricky a follow up email. No response. Ricky's call extension failed as well. Eventually, I managed to reach Robert via phone. No claim had been filed. He'd forgotten about it entirely. He promised to check in with his manager and have something for me by end of day.

Did Best Buy fulfill this promise either? NOPE.

So rather than waste further time on this goose chase, DO NOT TRUST BEST BUY, DO NOT MAKE THE SAME MISTAKE AS I DID. The labor guarantee may be free but your time that they waste is not. Please avoid at all costs and go to a more...

Worst experience today at this Mira Mesa branch and overall Best Buy. To start, I bought a 77” Samsung S95D TV back in January of 2025. I even bought a soundbar together with backlights for the TV, best buy protection plan, and we even paid for the delivery and installation of it. After coming back from our 3 weeks vacation, our TV stopped working “does not turn on.” I immediately called best buy customer service for a return and exchange. On the day that the new TV is getting delivered, I spoke to Marco (3rd party delivery crew) and he asked me if the TV will be installed which I replied to him yes, since I paid for the delivery and installation. He then told me that he will be calling me back. Shortly after, a service agent from best buy called telling me that I need to reschedule and the delivery guy cancelled on me. So, I rescheduled it again on Feb. 11. February 10 came, and another service agent called me at 1100 confirming my appointment. At 1145, I received another call saying that I need to reschedule my appointment again to which they did not say when because they couldn’t figure it out. At that time, I started asking if there has been an issue, the service agent (Harry ID# A3108333) told me that there was no LG G4 TV that is available. I asked to speak to a supervisor named Jay (ID# 3523406) and he explained to me that the issue is not the availability of the TV but the scheduling. So, I then took initiative of renting a truck from enterprise that day just to bring the TV back to best buy for an exchange. For the record, I have a 5ft petite wife and a 2 year old toddler that went with me to return this 77” TV. I’m not exaggerating but this TV is big and heavy just for my wife and I to carry. When we arrived at Mira Mesa, it was going good at first. The help was there. However, Victoria (Manager) couldn’t get our situation resolved because apparently what they were not telling us to begin with is that Best Buy’s system is jacked up. She explained that she has to submit a trouble ticket and also that we have to bring our TV again back home. She also said that best buys system is telling her that I purchased an LG G4 instead of a Samsung S95D. I tried to explain to them that the TV that I first got was the S95D and the TV that I’m trying to replace it with is the LG G4. Since there’s nothing that they can do, Victoria insisted that we take our TV because they can’t keep it for liability issues. I totally agree, however, this TV is a defective one. It came from best buy. I still have till Feb. 21 to return it. We only rented a truck for one day. I have a 2 year old toddler and my petite wife is struggling lifting the other end of the TV. They did not even offer to box the TV up instead they just threw it in the back of the truck like crap. We ended up bringing the TV back to the house. Now, its a waiting game for us till they credit us for this TV. Moving forward, we will definitely cancel our membership with Best Buy even our visa card. For all you people that will be reading this post. I hope this doesn’t happen to you. Just a warning, before you commit with best buy, understand fully the situation that you all will be going through. Your welcome, Best Buy for more than a decade of me being your loyal customer. Now, I’ll be taking my business elsewhere and I will never ever purchase again from any of your stores or...

Bought a security camera from this store. At checkout, the employee asked if I wanted to buy an extended warranty protection plan. I asked what are the terms? He said it’s a 3 year plan for $24.99, where if there’s anything wrong with it, I can take it back for a replacement. I said yes. He said just click accept on the payment screen. So I did. 5 months later, one of the cameras malfunctioned. So I took it back. The employee said I needed to replace the entire 3-camera set, which was the package I bought, even though the other 2 cameras were working. So I had to drive home and back to get all the cameras. The employee rung me up for the new replacement package of the exact camera system, and cancelled the protection plan. I questioned why he’s doing that. He replied that once I make a claim on it, Best Buy cancels the plan. I reminded him that I bought a 3 years plan. He responded that the legal terms and conditions state otherwise. I said I didn’t have the opportunity to READ the terms and conditions at the point of sale. He said sorry. The protection plan details email arrived in my inbox 4 business days AFTER I bought it, which was when I actually got the plan terms and conditions. So I called their customer service number, the guy told me they’d refund me the money. I asked for an email confirmation. He said it takes 24 hours to generate the email. Weeks later, that email never generated. Thereafter I called them again to follow up. Another guy said they can’t refund me the $24.99 because the plan was cancelled. I asked him “so how did the first guy on the phone told me that they’ll refund me when AT THAT TIME of our conversation he also knew that the plan was canceled. The follow up guy apologized, which was all he said he can do. So I emailed Best Buy’s executive management including their general counsel explaining this unfair, deceptive and dishonest behavior, threatening to report them to the feds and California Attorney General. No response after over a week. Guess what I did?

Bottom Line: Best Buy is engaging in illegal business practices breaking federal and state consumer laws like Unfair and Deceptive Acts Practices Act. If you bought extended warranty protection plans from them, report them to both regulators. They need a regulatory spanking and to pay restitution and legal penalties. It’s the only way these human idiots working as Best Buy will begin to learn corporate and human responsibility, from executives to phone representatives to in store employees. In the meantime, take your consumer business elsewhere. AND SPREAD THE WORD! these idiots only respond to money. And they’re idiots because they think no one’s going to do anything about it. Now they’re going to spend even more time and money and energy in damage control, which already costs them more than the $24.99 they made from me. Smart business and humans,...