Starbucks — Restaurant in San Diego

The manager is completely heartlessly stoic, and wouldn't stop talking to this short Sammy character about their daily lives, while my drink went unmade.

Karina who kept yammering loudly at "another shift" about scolding their constant mistakes; very unprofessional. She then went into the back and left her staff deal with a line out the door.

Another occurrence I was helped by Kim who was nothing but exceptional. She rung me up made my drink and talked with me about cats. Much better customer skills than her superiors.

All in all I'd recommend going to the Starbucks on black mountain road where they actually care about treating customers right. This one doesn't care about you unless you're a student or faculty at one of their neighbouring schools. I hope for your sake that Kim is the one who helps you. Or Grace. They're the only ones who care about customers and their stores well being. I've never felt more insulted by stores management then at the Carmel valley Starbucks.

So use caution before deciding on this branch. I'd advise a more steady and calmer Starbucks not near any k12 schools. If 0 stars were an option they...

poor service purchase one of their breakfast sandwiches the double smoked bacon cheddar $4.75 I paid with a $5 instead of a receipt I get a quarter (my change) and a coupon for evening food menu item of $2.50 dated 3/10/2016 8:50am now it's 9:20 I didn't get my food and I have no proof of purchase ie receipt nor the thing I purchased ie my food what makes it worse is I watch somebody come in 5-7 min after me a guy wearing a Stanford warmup have the same problem and the manager comes out the back makes his and apologizes profusely and makes his sandwich throws it in a bag market RFT and gives it to him I figure he's going to do the same for me nope nothing now im running late have to go and their shift either changed or they went to break or lunch because now all the workers that were their when I ordered are gone so I have nobody to vouch that I bought something if I wanted to go that route and all I hear is hey there sir can I take your order just come over here I threw my hands up and walked out terrible I wish I could give...

Frustrated!!!!! My favorite coffee has been watered down on daily basis, need to train employees better. Have been going to this location for 3 years, about to stop. They are nice and are willing to remake but still tastes bad. Used to be perfect. Now it tastes like watered down gas station coffee. New people not getting it done, train them!!!! I have made multiple trip back to store this has happened at least 8 times last 4 without even a sorry. Training!!!! Should not be like Christmas morning every time I taste my coffee. Other Starbucks locations I get it from tastes perfect. Including the airport. Turnover seems very high. Sorry to complain, but this is frustrating. You would think with all the remakes they would train on this. Supposed to start the day good, not...