I guess if you want to risk throwing your money away that's on you but the midget lady with the broken English was so rude and had 0 customer service skills. Instead of de-escalating the situation,which she created by messing up my order, she decided to argue with me even tho the instructions are as plain as day. Maybe the management should focus on hiring friendly staff who understand and speak English. Anyways I ordered a "build your own" Papa John bowl and cheese was not one of the ingredients I checked off but pizza sauce was. Yet the bowl was loaded with cheese but no pizza sauce. I showed her the itemized ingredient I specifically picked and she still is aggressive and confrontational. The awful employee had to be right at all cost, it didn't matter if a customer is lost. At this point I don't even want it anymore...I just want a refund and she refused to Refund me MY MONEY. So she went ahead and made me another bowl but no cheese and still missing the sauce. The top it off she had this nasty little smirk on her face like he's getting pay-back. At this point I'm out of$10 and and no food. Go...
Read moreI placed a delivery order at about 11:30 pm this evening on my way home from seeing an IMAX movie at the Metreon. I sat on my couch waiting for my late-nite dinner order that was scheduled to be delivered before 12:30 am. After 12:30 passed without my food, I had to search through my emails to find that Papa John's cancelled my order -- after my paymemt was processed. They did not call me to tell me that my order was cancelled and my late-nite dinner would not be arriving.They did not explain the cancellation and their email said that they have no idea when the money that was taken out of my checking account ( I paid with a debit card) would be returned to me. There was no offer of anything in consideration for their failure to provide the late night dinner that I had ordered and paid for. They did not provide an explanation for the cancellation or for their failure to call and provide immediate notifocation of their cancellation so I could arrange for an alternate late- nite dinner before everything else closed. Not thrilled about going to bed...
Read moreI place my order online for New York style Which was supposed to be ready at 4:45 PM but it was ready at 4:30 which I asked why was it ready so early and not at the 445 time that I needed ,so that the pizza wouldn’t be cold when I got home-what I got was a undercook regular Pizza not New York style and not the ingredients that I ordered and when I contact the store which took me 10 minutes to get a live person they kept playing that commercial over and over and over , but when the representative came on the phone, he put me back on hold And then hung up and when I tried back the same thing happened again when I reached a store manager I couldn’t hardly understand What he was saying, except the manager wouldn’t be in until tomorrow. So I will try to reach the manager tomorrow And post what happens after that, However, I would not recommend at least this Papa John pizzeria whatsoever. And if Shaq knew The quality of food and lack of customer service he...
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