Taco Bell — Restaurant in San Jacinto

Taco Bell is a damn franchise people! Obviously taco Bell taste good and hits the spot. Always! LOL well you have to realize win writing a review to the franchise company, is to keep in mind we all know it tastes good or we would not be going there in the first place. What matters is the service turn the people in which room work there. And this location of taco Bell in San jacinto California off of State Street has absolutely horrible service. I have lived in the area half of my life and because of it being the closest we always force ourselves to go there when we want taco Bell and it never fails! Something always goes wrong and with being said they are rude at that. I just ordered some breakfast for my family brought at home 10 minutes away and realize my order was wrong. I brought it back so my order can be corrected, I went through the drive-thru and they demanded for me to go inside. I told him I'm not there to convenience them but only myself especially considering they got my order incorrect. I was literally there 5 minutes trying to explain what was wrong when it was very simple, I did not order these burritos I ordered a different kind and told them what kind. my grande meal was supposed to have five soft tacos not five hard tacos. Very simple! After about 6 minutes I've talking with them and finally getting through to their heads, she refunded me the extra money I paid and began to correct my order. After about 5 minutes of waiting jazz music I can pull to the front, I told her no they already got my order wrong I'm staying in the Drive-Thru until my order is put in my hands so I can make sure it's correct. Obviously they have a drive-thru for a reason don't they? I never pull forward when restaurants asked me to otherwise I would not be using their drive-thru service in the first place. I literally had to sit there and wait 17 minutes before they finally brought me 5 soft tacos into simple $1 breakfast burritos on their value menu. Not only should I have not have had to wait 17 minutes but she basically tossed the bag to me and said sorry for the wait very rudely as if it was purposely intended to happen. F*...

So... Usually I've never had a problem with this Taco Bell, ever, not once. Used to pick up food for my boyfriends uncle for him and they were pretty speedy and nice. Well tonight specifically, I ordered food with my boyfriend and his friend at the drive through which he was getting for his sick girlfriend, got the food, went and checked the food in the parking lot. He insisted our order wasn't in there, and we had gotten our beefy five layer and taco, and my boyfriends two dorito tacos, except he was missing one, it was supposed to be three to complete the order. His friend had his food which was a 8-10 pack I believe of the burritos and tacos. We went through the drive through, boyfriend confirmed he was missing one. We went to the second window and showed them the receipt and explained what happened, mind you he had even paid with $100 and only got about $36-ish worth of food... The lady refused and wanted to see the bag, and we went to show her, but then again she refused and said that the younger girl who had served us had put it in... and told us we were wrong but refused to check the bag and just closed the window... She told us to come inside, how are we supposed to do that when its drive through only ? Its Covid-19 and nothing is open in Hemet / San Jacinto is far as dining in as of now... I wasn't mad, didnt react any negative way, just asked what we could do and she was bitter. Never got treated like that and that was the first... That's how you lose customers and they kept the extra cash we never got from that missing taco. Thanks, Taco Bell. I guess. Wasn't mad, but it would be nice to have something done about that. Thanks for keeping the cash and keeping the extra money you...

Awful customer service. On top of that they got my order wrong. I offered 2 chalupa boxes and since i got two boxes I didn’t bother checking the food before leaving the restaurant. One box was for my son which I was dropping it off at the college about a mile away. When I got there I gave him his box and he was taking off when I opened mine to take a bite and behold it was nachos!!! I yelled at my son to check his and sure enough it was nachos too. So he gave it back to me so i can exchange it for him. I get there and the workers seen it was me so they said someone will be with you but they should of just said that I had to wait for the guy who helped me. I waited quite a while and finally the guy who had done my order comes out. I tell him he got my order wrong and he said no I ordered nachos. I said no, I ordered the chalupa box. So he said it’s ok I’ll fix it. Then another customer walks in and I remember him from earlier too. He said they got his wrong too. He had ordered nachos. Anyways they should of at least let me keep the nachos since I had to waste time and gas to go have them fix their mistake. But they’re not like Starbucks where they will accommodate you when they...