Oros Thai Restaurant — Restaurant in San Jose

If I can give them a zero star, I would! I’ve been ordering food from them for several times now and I know that they can seem to give an attitude but I’ve always ignored it, thinking it can be ‘normal’ to them and doesn’t really mean it. Well, this time I called to order and after a woman accepted my call, I can’t hear her in the background. There was a crackling sound so I was thinking we have a bad connection. Then I heard a woman and a man talking in the background about an order so I assumed I was put on hold to tend to other customers, so I waited. There was more crackling sound so I was worried that what if she was trying to talk to me again and we might not understand each other, and I’m not even sure if she was talking to me or still tending to the customer! So I said ‘hello?’ couple of times just to make sure. When I didn’t hear a clear response, I assumed she was not ready to talk to me yet so I waited. ANd when she finally talked to me I can hear her rude tone of voice and being sarcastic! I was still trying to be nice and ignore it thinking I can just be misinterpreting her. But the ways she was still talking to me was rude and sarcastic! The last one did it for me though. She said I can pick it up after 25 minutes. I asked her if that is the soonest (rotti and chicken curry), still trying to be calm. And she said ‘what do you mean? It’s 25 minutes’. I said it’s 25 minutes. You’re not the only customer we have , MA’AM! We’re busy and we have a lot of customers not just you! ’. Like WTF? I mean I was just asking! Only because the previous times I’ve ordered we had it sooner, but if it’s 25 minutes, then 25 mins it is! Not a big deal at all. I mean, probably even if she said that without the rude tone, I’d still ignore it. But she can’t give herself any excuse to be rude and be sarcastic just because they’re busy! I was just shocked. It was my first ever bad customer service, the rudest. So I said , ‘I’ll just cancel..you’re so rude! I won’t order anymore’. And she said, ‘okay bye!’ This place is just ban...

Go-To Spot for Chicken Pad Thai – Consistently Great Food & Fast Service

Oros Thai has quickly become my go-to spot whenever I’m craving chicken pad Thai. It’s one of those places where you know exactly what you’re going to get—delicious, flavorful food, fast and fresh. I usually call in my order while I’m on the way, and by the time I get there, it’s already waiting for me. That kind of speed and consistency is hard to beat, especially when you’re hungry and on a schedule.

The chicken pad Thai is hands-down my favorite—perfectly cooked noodles, tender chicken, and that sweet-savory flavor that just hits the spot every time. I’ve tried both the lunch and dinner portions; the lunch menu is perfect for a quick midday meal, but if you’ve got a bigger appetite or want leftovers, the dinner portion is the way to go.

I’ve only sat down to eat here once with a friend, and I really enjoyed the experience. The lunch menu was solid and the food came out quickly. The place can get busy sometimes, especially during peak hours, but honestly, that’s a good sign—it means the food speaks for itself and people keep coming back.

Now, just to be real and fair: the service is generally good, but there was one small thing that rubbed me the wrong way. I once ordered for pickup and when I went to pay, the screen flipped to the tipping options, which felt kind of awkward. I personally believe tipping is for sit-down service—when someone is attending to your table, refilling drinks, bringing food, etc. When I’m just walking in, grabbing a takeout bag, or ordering online for pickup, I don’t really feel like tipping should be expected. It just came off a little grabby. But that’s not a dealbreaker—just something I think more places should be mindful about.

All in all, Oros Thai is a fire spot for Thai food, especially if you’re craving that classic pad Thai. Super reliable, fast service, and food that never disappoints. Definitely recommend it to anyone in the area, whether you’re dining in...

Find a different place to get your Thai Food. My wife and I have been coming to this restruant for several years now and have always been very happy with our service and food whether it be dine in or take out. They must be under new owners or management, because tonight we ordered food to go, and on arriving home, we discovered that our order was wrong. We ordered a small white rice, two yellow curry, one vegetarian and one chicken, and a Pad Thai that was supposed to have extra chicken. Everything was fine accept that the Pad Thai had no chicken in it. We paid extra to have the chicken, so I returned to the restaurant to ask for an adjustment on our charge card for the extra chicken charge. After being told to return home, bring out entire order back to show them so they could then remake the order the way it should have been done the first time. I said that it would cost them additional money, as well as my time and gas to go back home to get the food and return. At this point all I am asking for is a credit for around $4.00 on a $42.99 order. The cook comes out of the kitchen and tells me that me made our food, and that he put extra chicken in our order, and that he didn't make a mistake. He was rude and pushy, and didn't seem to care when I said that we purchase food about once a month here, and that we probably wouldn't be coming back. His response was, "that's fine, I don't think I've seen you here...