Palm & Ember — Restaurant in San Jose

This was a horrible experience so much so it seemed comical. We ordered the steak, the half chicken, a pepperoni pizza and the kids chicken tenders and bread.

There were several menus and it was hard to get them all. The bartender served us .

When we started to order she rambled off kids meals item and it made me wonder after asking for the desert menu why she would not bring us a kids menu. We had to ask two more times to get the kids drinks and she had a attitude when she went to get them I guess she thought we only needed water...the water was amazing but still

We told her we wanted the kids chicken fingers and she said there was a kids cheese pizza and I asked if pepperoni was a option and she said yes but...didn't tell us that ment we were buying the adult pizza. We could not inform our selves beacuse she wouldn't give us all the information we needed.

She brought the kids meals out first with no sauce we had to beg and stare to get sauce.

There was just two people at the bar drinking so not sure why she just stood there staring back at us.

Then she brought out the two adult meals. It's was 54$ for the steak and about 34$ for the chicken. We asked for butter and all the sauces we needed at once beacuse we knew she was never coming back .

The steak was not medium well and the chicken was super dry. The bartender said the chicken was dry beacuse we ordered the sauce in the side.....I make chicken without sauce all the time that's never dry .

The table was super wobbly and after the bartender told me they didn't have steak knives I proceeded to cut this overcooked steak with a butter knife as the table swayed back and forth..my kids plates were jumping across the table it was so bad . It was all we could do to contain laughter and tears.

She never brought the bread we ordered.

We ate about half our food and then two of my kids went back to the room beacuse even though we were all politely starting at the bar tender that was not doing anything she was just staring back not bringing a check or boxes.

When she finally decided to come over my autistic 8 year old who is as cute as a button ( seriously she has a huge brown and blonde hombre Afro) asked her if she had tissue and the lady looked her dead in the eye and said they don't have any napkins and to go to the bathroom down the long hall......

We stayed kind and positive through the entire meal beacuse it really felt like that bar tender did not want us there. We just wanted a great meal....we did feel judged and it did feel like we were being enticed to act ghetto...we faught the erge to get out of character and just accepted the $155 food bill with bad service and not...

Understaffed for a weekend causing people being turned away for after dinner drinks or waiting a long time for anyone to acknowledge me previously for dinner. Service was terrible and I had to wave down the server just to get acknowledged even tho there were less than 10 people in the place. I Had to eat there as it is the only restaurant on site or nearby unless you have a car. French onion soup was lukewarm and cheese wasn't fully melted and cool. Had to use a knife for the cheese and chew. The salad had 3 small slices of avocado and dressing was not appropriate for the orange mandarin, goat cheese salad. Only good thing was the shrimp I paid extra for. Lastly, the chicken pesto sandwich came out with cold fries and the sandwich was cold and dry. Worth an uber to go elsewhere. ...

Our server rushed us the whole evening though we had an 8pm reservation and it was well before closing time. Created an unpleasant atmosphere like he couldn't be bothered with our patronage while we were having a beautiful family reunion with a party of 7. Hovering over us while we're signing the check/tip. Never told us his name btw. It's a shame - lovely hotel, GREAT food. Service needs people who love...