Subway — Restaurant in San Jose

Yesterday I ordered a sub through the app in the evening after getting off of work. I arrive to the subway location to pick up my order and informed the worker, who I think was the franchisee, I was here to pick up my order. He points to my order that is sitting on the counter, bagged, and tells me to grab it. Little weird, but I left.

Today I go back to grab another sub for my lunch break. I walk in and see the same person from the night before, he is helping another customer and he asking me, order or pick up, with an annoyed tone in his voice. I informed him I was here for a pick up, he tells me, its on the counter. Today it was not bagged, he tells me to grab it. I asked him if I can have a bag. He tells me it will be 11 cents. I asked him, why 11 cents today if he didn't charge me for a bag the night before. He tells me because he didn't charge me yesterday... what? I have yet to go to a subway where I order online and they do not bag the sandwiches until today, and I tell the franchisee this. He claims it is a policy at all subways, sure. I tell him to have a good day and he rudely tells me "you are wrong sir." I do not plan to go back to this location, even though its only a minute away from work. I also did not get napkins both times I went to this location, it is what it is. If I am wrong about the policy I will...

It's disappointing that Subway doesn't include veggies in a veggie sandwich. It's essential to have fresh and healthy options available, especially at a place known for its customizable sandwiches. According to this store, adding two olives and couple slices of bell pepper is a regular amount in a sandwich. This oversight certainly doesn't align with Subway's reputation for fresh ingredients and customer satisfaction. Extremely stingy behavior and unprofessional guidelines at this store. Hopefully, subway corporation can address this issue to ensure a better experience for future customers.

One more thing - Other than the rudeness from owners, I saw was a homeless person peeing and pooping right outside the store’s glass wall in open. This store has a lot going on within itself, I am sure owner’s focus is not towards customers at all 😁 Good luck with whatever you are...

This Subway isn't as pleasant as the other ones. Not that Subway is pleasant anyways, but this one is just a little dirtier and in a worse part of town (right next to the social services agency) and right at the heart of a big intersection. It's also got a weird layout, and is very small.

In addition to its poor environment, they were skimpy on the sandwich (even the vegetables).

But I love subway so I would...