Sweet Passions Bakery — Restaurant in San Jose

Let me start by saying that SPB made my wedding cake and cupcakes back in 2012 and they were so delicious that guests were asking me where I got the cake and cupcakes from ( banana and mango flavors). Fast forward to 2017 and I haven't had their banana cake in years and I'm craving it so I decided to order for my son's 2nd birthday. When I received a call back from a rep at the bakery she emphasized all of the things they could not do . For example, no fondant, no buttercream, no frosting other than whip cream to be exact. Then she explained all of the decorations that they could not do, they could only do minor decorations in whip cream . When I asked about having my cake made into 2 tiers instead of a humongous 7 layer cake that would be too big for a toddler birthday the price went from $85 to $200 and this cake was only big enough to feed 40 people.I also ordered the cake with white frosting because there were going to be a lot of toddlers and kids at my party.So I really like the banana cake so I'll roll with all the limitations . I go to pick up my cake and the decorations that they chose to do were ok and frosting was BLUE. Luckily nobody stained their clothes. Also, the whip cream recipe has changed so the cake did not taste the same as it did in 2012. The cake was certainly good but not worth the price considering the decoration and flavor limitations, the odd hours they are open ( only like 3 hours a day) and most importantly cake does not taste as good as it did in the past. My cake for 40 people cost $95 and it was pretty much the cake that they wanted to make me more than the cake I would really have...

If I could give them 0/5 stars, I would.

I used to love coming here and buying the banana cupcakes, but lately the cupcakes haven't been the same. Their cupcakes are getting too dry and their frosting is not as creamy and good tasting.

So, the quality of their products has gone down since the last year and so has the quality of their service!

I ordered a birthday cake ($85) from them about 3 weeks ago. The birthday cake is for my mom and about 2 days ago, she recently was admitted into the hospital. Despite being a mom & pop shop that is SUPPOSED to be better than a huge business/corporation, they had NO sympathy for me and my mom.

When I called to explain my situation, the lady kept saying "It even says on the website, you have to cancel your order one week before." It's not like I could anticipate my mom falling ill and being admitted into the hospital... And when I asked to speak to whomever was in charge, I was put on hold for 10 minutes and was told that I would have to come in next Friday (one whole week) to talk to the owner... That's to show you how much of an unsympathetic coward the owner is.

I USED to be a regular customer of yours, Sweet Passion Bakery. I told myself I would buy a birthday cake for my mom every year at your bakery, because of how much she liked last year's cake, from your own Bakery! But not anymore. You lost a customer today when you couldn't show sympathy for my situation, when you couldn't even come to the phone and talk to me. And I know you'll lose way more than those $85 that you...

Reasons I will not be using this place again:

-They are only open from 10:00 am -2:00 pm. What kind of business is only for 4 hours out of the day?!

-They are impossible to get ahold of. I sent them an email and no one ever responded. After a week I called repeatedly, during their 4 hours of operation, and no one answered and their mailbox was full. Again, who runs a business like this? I had to leave work and go in in person to place the order.

-After placing the order I realized I needed to make a slight adjustment. I called on Tuesday (again, no answer and had to wait for them to get back to me), and they refused to make the adjustment. I asked if the cake had already been made and the girl starting rambling nonsense and wouldn't answer. Either they were being lazy, or they made the cake more than 5 days in advance and didn't want to admit it because then I'd know how old it actually was.

-Last but not least: they screwed up the message on the cake. It was a baby shower cake and instead of writing the word "Tummy" they wrote "Fummy." What the F is a "Fummy?!"

The cake was absolutely nothing special. I'll never stray from Peter's Bakery again. These people have no idea what...