Tacos A La Parrilla — Restaurant in San Jose

This is our first time ordering from here. We came in person to order to go. First, the food here is good. The pastor super burrito was a good size and had a lot of flavor. The regular pastor and carnitas tacos were also large. Where this restaurant totally failed is the customer service. The cashier was more occupied putting in sauces in containers than taking your order, and he looks like he's pissed off at the world so forget the greeting or even a some courtesy. It's a bad sign when the customer in front of you warned that they got her order wrong, overcharged her, and she has been waiting over 20 minutes. Well, we waited 25 minutes, and still no food. When I finally asked, I found out our order wasn't put in. Had to order again, and there was no apology or even an excuse given. At least they made it as soon as possible. Food is a very important part of a restaurant, but so is customer service, and this restaurant definitely is not aware of the second part at all. While we waited 35 minutes for our food, the customers were treated as a burden to the workers. Too bad because the food deserves...

Very disappointed. I’ve been coming here for years & always looked the other way when it came to the service. In a few of my experiences it has felt like I’m getting the “They’re doing me a favor” attitude which I don’t like but always disregarded because the food has always been pretty good & made up for it. The flavor appears to be declining. On top of that, this is the 2nd time they give me the wrong order (my fault for not checking it beforehand I guess). Not too difficult of an order, 2 regular wet burritos Al pastor with everything, topped with red sauce, & 2 Large Horchatas, that’s it. Went over the order twice with the cashier, & still got the wrong sauce & meat. I should’ve drove back to the restaurant, but I’m an easy person & thought, what’s done is done, I’m hungry, let’s give it a go. I couldn’t tell if the meat was chicken or carnitas! The flavor was missing, & the green sauce didn’t help. I love catering to our local area restaurants, but I don’t think I’ll be coming back...

Gave a work crew severe food poisoning. We know it was this place because the people that ate the food do not work for the same company but ate together that day and have not shared a meal before. All became violently ill at the same time, about 36 hours later. They all ordered different types of meat burritos and all had severe reactions. We called the restaurant so they could have a heads up about what happened. They instead argued with us, refused to acknowledge what happened and accused us of eating together at another restaurant, not this one. I've worked in this industry a long time, I would rather know what happened so we can inform our employees of good practices and proper food handling instead of telling our customers they are lying. These guys did not handle the situation well. Don't recommend and will not be visiting again. Have photos of...