TOGO'S Sandwiches — Restaurant in San Jose

EXPENSIVE but once in a while as a treat ! Ordered ahead online Expressed NO ONIONS as I have reactions to them. Got there as specified time sandwiches not started even though they were not busy with walk-in or online orders. Waited 10 minutes till they made 2 large #9 no onions. Employee waved us over when order was ready. My daughter reiterated NO Onions , worker replied "Correct". Left a cash tip which resulted in our lunch costing just shy of $40.00 Got them home ,opened and what do you know . My sandwich has a pile of Onions. Luckily my daughter pulled off all remnants of them and traded mine for...

I ordered avocado on one of the sandwiches, which costs extra. I ordered online and picked up the food, so did not see the sandwiches being made. The avocado was left off. I called to ask for a refund for the avocado and was told they can't do that unless you are there in person. The employee did loom up my order to see that avocado was ordered, but said she couldn't do anything. I am happy that Togo's returned to our neighborhood, but am disappointed with this situation. It was a vegetarian sandwich, so the missing avocado left very little on...

After seeing that a small sandwich with chips and a soda cost almost $12.... Took a bite of my sandwich and saw a piece of hair hanging out of the sandwich. Then I had to convince the workers that despite my hair being no more then an inch long; the long piece of hair in my sandwich clearly didn't come from me.

They finally reluctantly gave me a refund. I doubt I will ever eat here again. Mistakes happen to everybody, but normally we don't push blame on everyone but ourselves. This is what bothers me the most about this. ...