Lucky Donuts — Restaurant in San Leandro

Customer service simply doesn’t exist here. I’ve come here a number of times to buy boxes of donuts for my loved ones because their raised donuts are good, but this was my final straw with them. Both the man and the woman that run this place have a very “hurry up and buy” attitude. If you take too long making up your mind, then you get brushed off or rushed. Personally, I don’t need much by way of customer service — you don’t even have to be super kind. But these people’s attitudes really suck and I can’t bring myself to continue to support a business like this. The donuts are also egregiously expensive, which I hadn’t cared about until I found out what kind of human beings I...

I hate to leave such a low rating for a local business, and I did keep trying/giving it a chance, but I have consistently experienced rude service and inconsistent prices here. Today, after being charged almost $2 extra(!) for a breakfast sandwich and being snapped at about it being “plus tax” I left with a bad feeling in my stomach (this is the 2nd time I’ve been overcharged). Of course I don’t mind paying tax, but $2 for a $7.50 sandwich is not tax. And does it hurt to say hello or you’re welcome to someone who’s greeted/thanked you? There is a man who works there who’s friendly, but unfortunately, I rarely encounter him. I won’t be coming back, but I wish the...

My first time here but my wife always comes here and today I came with her. The place was clean and had plenty of donuts but the lady that helped my wife was very rude and she seemed like it was a bother to her to help my wife and she seemed irritated that my wife was asking her questions about prices but I was hoping my wife didn't get her because she had an attitude with another customer before my wife. I know it was starting to get busy but you have to take care of each customer with your undivided attention. We are not going over there anymore and I'm going to let people know to never go there. The prices were high and the Customer service...