Maverick Jack's San Mateo — Restaurant in San Mateo

I've been meaning to try the Burlingame location for a while now.   Sometimes, we'd get catered lunch from there.  I was surprised to see a grand opening sign when we were driving,  low and behold it was Maverick Jack's location.  It was super packed, and a lot of people were waiting outside.   I took a chance and figured we'd try to place an order for to-go.  I was greeted and helped right away by 2 ladies.  One seemed to be in training.  While I was waiting for my order, someone came up with my shakes.  He politely asked me, "Do you want me to put it in the fridge while we wait for your order?"  Amazing customer service. As I sit and wait for my order,  I can't help but notice the retro lights and cute tile decoration.  It gives it a warm and inviting kind of vibe.  There seems to be more seating areas in the back as well.  They were very fast in bussing tables, and I appreciated that they wiped down the menus once they were given back to them by customers.  I feel like a lot of places have been more lax after covid.

I ordered:

Outlaw burger - Bacon cheeseburger with bbq sauce, onion strings,  and Chipotle mayo.  Instead of the onion, strings this one had jalapeños which gave it a kick.  The fries were fries

Onion rings - crispy and juicy when you bite into it.

Strawberry shake - creamy, but the straws were a little too thin to drink out of.  Which made it really difficult to drink.  I had to wait for the shake to melt a lot more.

Chocolate shake - delicious as well.

Overall,  I had a great experience.   Great service, and the food was amazing even considering how busy it was.   Can't wait to come back and try their...

Food: wanted a cheeseburger with onion rings as described on menu=out of the cheese as described on their menu which was the deciding factor on this order, out of onion rings. Changed to sweet potato fries for a side=out of sweet potato fries. My friend ordered a different cheeseburger with specialized cheese their menu=they were out of that different cheese as well. Service was ok considering he had to deliver the bad news that a lot of the items on menu weren't available. But then despite the fact that we were sitting across from the check out counter where the employees were hanging out talking and it plates showed we were obviously done eating, we still had to wait 10 min before i politely interrupted their conversation to ask if we could please get our check to leave. But the food we got was ok. I'd like to give them the opportunity and try this again with them as maybe there was a conflict in food delivery and not the wait staff's nor the chefs fault. Had i received items ordered as in the menu, i think it really would have made for a better dining experience. Should i ever go back i may adjust my original review as i never leave a negative report... So I'd like to consider this experience as a faux pas , I hope, due to food supply as the hamburger was really cooked quite well so i really think they have the ability to do better should they have the ingredients...

One of the BEST burgers we have ever had. We always wanted to try this place and we finally had a chance to. We walked 45 minutes from our house, was seated right away by the sweetest hostess ever. I asked what she would recommend for the burgers and she showed me which burgers were savory, sweet, sweet-spicy, and if you want a lighter option, there’s the chicken sandwiches. We ordered the fried dill pickles for an appetizer and got the ultimate bacon + upgrade to onion rings, and the Whiskey Town + regular fries.

The fried pickles were HUGE. They were so delicious. They were in a beer batter and super crunchy and fluffy and then you get the tangy pickle inside. We had leftovers to bring home.

The BURGERS: The ultimate bacon was perfect, it had a very bacony taste, like maybe bacon fat was used to grill the patty or something. The American Buns were out of this world, soft, fluffy, and sweet bun. The lettuce and tomato worked so well to offset the bacon grease.

The whiskey town was sweet from the caramelized onions, it had plenty of mushrooms inside. The bun was so so so goood!!!

We love burgers and are always down to try burger spots. This place exceeded our expectations and we would love to come again to try a...