KFC — Restaurant in San Pablo

DON'T WASTE YOUR TIME HERE. GO TO THE ONE IN RICHMOND PARKWAY. Never going back to this one again. Every time I order the $5 boxes, they never get it right. Always leaving the cookies out (which don't taste good anyways, but still...) And they even left the corn out of the chicken bowl. When I went back in to ask for my cookies, they said they knew about it and didn't have any, so they gave me an apple pie instead. Didn't apologize at all. Just went again the other night and asked for the $20 meal. Asked for more legs or breasts instead of wings, and she said she'll see what she could do. Then I was trying to switch out a mashed potato for something else and she said they don't do substitutions, even though they and other locations have before. Then she asked what cake I wanted. It doesn't come with it, but she made it sound like it did. So when I get to the window, she says it's $26 something. The meal was only $20 so I ask why is it so much. She said it's because of the cake. I told her I didn't want it, and with a little bit of arguing and her talking to someone in her headset, she took away the cake and it was back to normal. They tried to inflate the price by giving me something I didn't want. Not once did she say sorry. Just took my money and then had me wait in front in the parking lot for 15 minutes. And to top it off, when I get home, they gave me only one leg and the biscuits were smashed. DON'T WASTE YOUR TIME HERE. GO TO THE ONE IN...

I went through drive thru and I didn’t even got my receipt it looks like they making money or something stilling there was no cars the lady taking my order sounded like she was eating while she was taking my order . Not just that I got a frozen water bottle. They charged me 12 dollars even for a meal . I don’t know how the owners don’t care about this establishment. I am a store manager for fast food restaurants for over 7 years and that’s not acceptable. Their uniforms look dirty and their appearance or costumer service is not acceptable…. KFC corp should do something about it ! Wonder where the district manager is and why they are not focusing on all this this things. Hope they see this review and do something about...

Most pathetic bunch of people work here... they do not respect the customers and never ever have a smile on thr face... iam a regular here and i used to come here a lot...this used to be my favourite kfc... not anymore.. even after i get no appreciation, i kept on coming here...placing my order and saying thank u... and guess what the cashier??? Nothing..just a mean look. Heyy i know u all are tired working but that does not mean show ur attitude to the customers. I got a 16 piece meal and thats what i get all the time ...all i asked was heyy pliz dont give me wings ...instead they can give me drumstick...but this pathetic pple act as if i asked them for a million dollars. So much attitude... i really hate...