Starbucks — Restaurant in San Rafael

Came here a few days ago around 7pm with a friend and it was a very unprofessional experience. Walked up to the counter and order an iced pumpkin spice latte but the man behind the counter told me there was barely any pumpkin spice syrup left. I decided to just order an iced caramel macchiato instead. my friend went up to the counter and she tried to order a pumpkin spice frap and he said they weren't doing fraps anymore. she proceeded just to order a basic iced vanilla coffee and when we got our drinks they were horrible. the worker ended up telling me this was his first making a caramel macchiato and for my friends coffee he completely neglected to put creamer in her coffee. they both just tasted like watered down coffee. he was very sweet towards us, it just seemed as though he was not properly trained and was just thrown behind the counter, which is companies fault not his. I hope he ended up getting proper training since and wish him the...

Today around 9:30 am. I pay for my coffee and then I am just waiting. There is just one more costumer in front of me. 8 min and nothing. He finally gets his coffee and I assume that is my turn. But not wait! It is the baristas turn to have their coffee so I keep waiting. Another costumer comes and 4 min more she gets her coffee but not me. I ask them to cancel my order they cancel and the girl that was supposed to do my coffee she doesn’t care she didn’t even apologize. My cup was in front of her the whole time but she was more busy talking to her friend than questioning why I was in front of her looking for...

Just don't do it, no matter how good it smells or how good you think Starbucks usually is. They seem to be out of most things and got two orders wrong before me.

They seem to be annoyed when you walk up and offer no help when they say they are out of a holiday drink that's listed on the menu.

Out of tipple mocha, ultra caramel, iced coffee, and more. My drink took 15 minutes and in that time someone tripped the fire exit making the whole place beep loudly.

FWP, I know but a review...