Carl's Jr. — Restaurant in Santa Ana

We received a mailer with a lot of coupons and that is the only reason I even went to Carl's Jr. I am not a big fan, but my boyfriend is, so I went to get the family food. Since I had about 5 coupons, I think the manager was called to assist in taking my order. It was like she was mad that I had such a big order. When I tried to tell her part of my order was incorrect she rudely cut me off and told me to park at the side and that they would bring my order out. It was brought out fairly quickly and I apologized to the young man for having to be such a pain with a huge order and he was very polite and said no apology necessary. I get home and was hoping they got my order correct...no such luck! The food was delicious so I guess Carl's redeemed themselves and earned the 1 star but the manager/lead is a sorry leader...showing staff this kind of behavior does not sit well with me and she doesn't deserve the higher position she has. Mailers with coupons are meant to bring in new people who don't usually go or to reward those loyal customers who always go....so is that how they should be treated?? Newcomers get a snide attendant and loyal people get rewarded like that?? I think not. So I am giving them 1 star and should I ever return, I hope they give me cause to give...

This place is good most of the time. The only thing I didn't like was that some of the staff (not all) can have an attitude. This weekend my husband, sister, brother in law, kids & I went. My BIL decided to ordered an Iced Coffee before we left, just to have on his way home. They did not give him a number. So when the girl (waiter) came out they didn't come into the Kid's play area to ask if someone had purchased a coffee. Of course after like 25 minutes of waiting, he went up to the cash register to ask if it was ready. They told him they had already gave him the coffee when they indeed had not. He even showed them the receipt and they didn't believe them. This was until someone said someone else had taken it. Why would we lie about taking a coffee? If this is going to happen maybe they should also give numbers when you have an order of coffee. That way they bring it to the...

I highly recommend to either double check your food or avoid this Carl's Jr for good. I am very disappointed of this Carl's Jr. Literally the worst Carl's Jr so far that I have been to. Nice place, horrible service. I ordered a barbeque chicken sandwich without barbeque sauce and I took a bite and discovered that there was barbeque sauce. I asked if they can redo my order because I don't really like their barbeque sauce. They redid my order but the chicken was somewhat raw. I had to go to the hospital because I got pretty sick after that 😣. As mentioned a few times on the ratings here, all the employees do is mess around. Like they for real need to pay attention more and take their...