Jack in the Box — Restaurant in Santa Ana

The Jack in the box from Bristol and civic center has the worst service it was horrible I went to get my kid food and they said they weren’t accepting cash only card. As I was leaving the cashier told me that she would let me pay with cash but I wouldn’t get my change back and only the dollars bills. I said it was fine and after waiting for about half an hour my order was called and I went to go pay I gave her 50 dollars and she tried passing them through the device it wouldn’t work, any bill I would give her was rejecting by the machine. I asked if there was any other way to check the bill and she said no. She told me that she wasn’t going to sell me the food because the machine she was using didn’t work. I waited for half an hour with horrible customer service but I overlooked it just to get my kid something to eat and ended up with nothing. They refused to sell me the food or find any other alternative. I didn’t have my card on me so paying with it wasn’t a choice. I went to another restaurant and with that fifty dollar bill that wouldn’t go through in jack in the box I payed with, in McDonald’s it...

Went to grab some quick goodies, milkshakes and soda and cheesecake and the lady was rude and said they were closed. When In my mind I'm thinking then why is Jack in the box paying you to be here right now but instead I asked, your advertised online and on your posters outside open 24 hours everyday. She rudely repeated like I was disturbing her and her older Co working from interrupting their humorous conversation, we're closed. This is not what I expect from a franchise or privately owned business to allow employees make decisions of when they can order at a 24 hours location just to make their job easier. They get paid overnight wages so this is understandable and I'll continue to review this location due to this being the second time this is happened. I love across the street and when I know a place is open 24 hours and I spend my time going there i believe i should get the service that...

Went out for a late night snack with my wife and we got ourselves two spicy nacho meal both of them without onions rings. Both of our burgers were made wrong and not only that they added the onions rings on both of them. We called and spoke with Susana. She told us that she couldn’t do anything about it cause her shift was over and that the supervisor left for the night. I ask if I can get my money back she said that I can’t get my money back until the next morning when they open lobby. I used to work for Jack and I know that there’s always a card in hand ready for these occasions but what surprise me the most was when she she that I had to come in the morning for my money. Didn’t like the customer service that...