Metro by T-Mobile — Local services in Santa Ana

This says on the outside of the building it's a Metro PCS official store. However when you read the bill after you got the contract it is a company that basically pays to use Metro's name but they are called IIG Wireless.. the issue I had with them is fraud.. my grandfather went in the store to purchase a smartphone. The guide quickly took his card ran two transactions and then proceeded to give him a cheap phone. Now being as witty as he is immediately noticed that it was a POS so he did not want it. He was then told it would take 30 days to refund his money. Well we waited more than 30 days and then contacted Metro PCS customer service their immediate response was to file a fraud claim immediately. They do not have access to IIG wireless files or notes so it's quite a game and if you have a choice choose any other Wireless company other...

They just re opened and the people there are not taking no for an answer.i was forced to get all the extras after several times tell him no and the employee swears it was "free" after I asked are u sure he said "oh yeah " hid the receipt in the phone box before giving it to me. On top of that didn't set up a 8 digit pin. Again this aren't the same people as before they changed owner smh be careful ppl they really try to hustle on the...

The staff right away acts super entitled which is pathetic when as a business you get multiple lines for your own business and this miserable cashiers try to make you feel unworthy of their attention. I feel terrible for their unhappiness but as a business owner my self I feel sorry for the owner of this place. Loosing customers to his or her store because of a couple cashiers with low self-steem...