Little Caesars Pizza — Restaurant in Santa Ana

Store Location Number: 3266 I have the app on my phone. I created the order at 7:42 pm. I was notified at 8:18 pm it was “In The Oven”. I arrived at the store at 8:48 pm to find about 15 other people, some very upset, asking where their order was. There were about a twenty pizza boxes stacked four high on top of each other, and confusion about who was in charge. I stood in until 9:15 pm. When I got to the front and gave my name they sifted through the stack and one lady went & grabbed the order of crazy bread. She said, “We were just waiting on the crazy bread.” But, the food warmer had been full of orders of crazy bread since I had arrived. There was no apology. I had guests at home waiting for this food and my girlfriend was embarrassed and upset. The waiting time was excessive and completion time reported in the app was manipulated back to 8:41 pm. But, I waited another 30 minutes at the store. There should be integrity in the numbers reported by the store. To provide an update: the manager called me personally to apologize for my experience, and also provided a financial remedy for the inconvenience. I believe she went above & beyond my expectations. Therefore, I have revised my rating based on my recent experience. I understand that there might be hiccups on a busy Saturday night, and I took for granted all the times they got it right. I appreciate the overall commitment to customer service and recommend that you...

I do not know what's going on with these people they do not know how to do their job their pizza so it's cold it takes me 45 minutes to get my pizza there's only two cashiers and there's four more employees talking on the side of the door when there's a line going outside the door and they think it's funny to be standing right there like idiots honestly you guys need some management structure where is your manager does anybody even in charge it looks like no one knows how to run the show I think it's about time you guys should get a new crew because this will be the last time I go embarrassing you guys should be embarrass to call yourself a business I have to tap a star so that's the only reason why you even get a star cuz you should...

I went there with like 1715 dollars in my pocket..I ordered a pizza with pepperoni and extra cheese and jalapenos..the total was 12.02 cents...I gave the girl the 15 and said I come back with the 2 cents..she had seen all the hundreds but refused to take my order till I gave her 2 cents..or she wanted to keep a dollar..she wanted me to go to my car get back in line with 20 people in it ..for 2 cents....I will never go to this place again....their making millions off people with this scam..everybody is giving change back but little caesars...I went to pizza hut were the gave me back change..and the pizza is a thousand times...