Mariscos El Capitan — Restaurant in Santa Ana

Bad service and definitely never coming back. (YES I know the owner/manager/staff etc don't care.)

I arrive around 7:35pm on Wednesday Jan 22 for the sushi promotion and yes it was full and yes I knew it was probably going to be busy. (FYI I called 13 times before to make a phone order and NONE of those calls went through). Anyways I get there and one of the waitress takes my order (2 sushi rolls) and tells me what I BELIEVE she said "Your order will be ready in 20 minutes" I said okay thank you. I go back to my car and go back after 20 minutes at 7:55pm. One of the meseros there "shorter guy" comes up to me and I tell him I'm here to pick up my order it's under Jesse and he replies okay I'll call the waitress over I say okay. The waitress comes over and tells me "it's taking a little longer because it's busy but it'll be out soon" and I happily reply "OKAY" everything was okay I hand her my card and she charges. My total was about $18.56 and I even tipped her $2 bucks. ($2 bucks because literally she just took my order and that's pretty much it. I could've added $0 dollars but I UNDERSTOOD that it was busy and I get it.)

8:05pm nothing. 8:15pm nothing. I go up to the short guy I mentioned earlier and in a nice way ask for a refund. I'm like "Hi can I just get my refund? I have to go now and I've been here since 7:35pm and it's still not out. I was under the impression it was only going to be 20 minutes and it's been about 40 minutes" he goes like "Yeah it's because Wednesday there's a promotion and it's usually busy and it takes 40 minutes" and I reply like "Okay yeah I understand but I'll just take my refund"

I was calm, he was calm and they did returned my refund.

What bothered me and the reason why I'm giving them 1 star and NEVER COMING back again is

If after 20 minutes I go back and my order is not ready, WHY COULDN'T anyone let me know "GO BACK ITS NOT GOING TO BE OUT IN ANOTHER 1, 2, 3 hours!!!'"

It had already been 40 minutes, why was my order not READY anyways?!

if phone calls do not go through because of the amount of calls that are trying to go through, DO SOMETHING about it. Y'all make enough money to figure that out. It's not the first WEDNESDAY y'all go through...

Saw all the great reviews and thought I should come try this place. I honestly did NOT like this place. I get the hype for the alcohol but not the sushi. I shouldnt have expected much from a mariscos place doing sushi but I honestly felt sick after just two pieces . The shrimp tasted a lot like fish and I've made shrimp before and cooked seafood I know that it shouldn't taste and smell that much like shrimp 🦐 So that was red flag 🚩 #1, the 🚩#2 was when I noticed that the sushi was very warm ... And sushi isn't supposed to be like that even if it has cooked items the inside should be fresh not warm inside and smelly. I came on a Wednesday so they do have sushi roll deals buy 2 get 1 free so I didn't pay that much. The place also has music but just banda nothing different no DJ or cumbia or even reggaeton so it's not really the place to get lit. (IMO) And the banda wasn't even that good tbh, they were really loud and I just wished they sounded better. Didn't try anything else on the menu as my appetite was gone and didn't finish the sushi 🍣 either. Got the Miami Roll and I believe the Dynamite Roll 🚫🙅🏼‍♀️👎🏻 Won't be coming back here , disappointed too . Also the outside didn't smell good either, smelled like someone took a 💩💩💩 outside. 😔🤢🙅🏼‍♀️ Everything on the menu too is pretty overpriced, and when we got to the restaurant the seats were dirty and took a bit to get seated. The server was kind however but I wouldn't come back again. Tables were dirty and we didn't...

i never write reviews, however my family and I were really unpleased with our service. Our original server (Nelly) never came to attend us after she took our order for drinks. While we waited we noticed none of the other tables that Nelly was suppose to serve were also getting any type of attention, while other servers were attending their tables. We had to get another server to take our order. We waited about 40 minutes to get our food, and when we did the server brought us the wrong plates. Once we got our actual food, we noticed right away one of the plates (a $50 shrimp boil) had a hair on it. Nelly took it without explaining what her resolution would be. She came back 30 minutes later with our check and charged us the wrong food she had brought us, the food we ordered, along with only 50% off of the shrimp boil. We told her to remove the food we didn’t order which she did. She came back and the new bill had the correct prices, however she ended up charging us full price for the shrimp boil. I asked Nelly for the manager, and she told me he wasn’t available, I proceeded to ask who was in charge and she claimed she was. This was odd because you wouldn’t expect this service from someone that’s managing a restaurant. Overall the attention to customers was terrible and we spent well over 4 hours here just waiting around for some type of service which was really unfair. This wasn’t our first time visiting, but we definitely won’t be...