La Tapatia Bakery — Restaurant in Santa Barbara

I bought a menudo, once I arrived home and tried it I realized not only was it spicy to the point I could not continue eating it (I love spicy food by the way) but it was also very greasy. I called to ask for a refund I hadn’t ate that much. I don’t usually do that but at 17$ I couldn’t just throw away the food and take it as a loss. Over the phone the lady was very rude and hung up on me: I went to the store to show her the menudo and speak to a manager. The lady at the counter said she couldn’t refund me because I had already ate too much(I only had a few bites) then counted the tortillas and said I had ate one so that she would also charge for that… I have never experienced such horrible service. She continued to argue with me that that’s how they make their menudo and oh well. It’s unfortunate as Latinos that we treat each other with such disrespect when we are trying to support our community and business. If you want good menudo head over to BUEN GUSTO. My mistake for trying this horrible...

Fingers in her mouth! This was only my second time visiting this place. I just went to buy a couple of bolillos just like my first visit, but I heard the tamales were good so i asked for one. The woman at the register went to the back to retrieve my tamal. I saw her stand facing me in front of this small window between the counter space and the kitchen. She proceeded to shove food into her mouth. Not just dropping food into her mouth but putting her fingers into her mouth, then I saw her walk further back and microwave the tamal. Absolutely disgusting. I was so grossed out that I will never...

Ordered a veggie burrito that they have the ingredients for despite it not being on their menu. (beans, rice, lettuce, pico, guacamole, cheese and sour cream. Must've been offensive to them to have to prepare a meat-free burrito because they wrapped it in a way that made it fall apart when I took the foil off.

Sadly, I tipped them before even receiving my order though I just walked in...wasn't dining in or being served in any special manner. So in other words they didn't deserve a tip.

I'll stick to Freebirds for my burritos whenever I come to town...