Saltalk Kitchen (Santa Clara) — Restaurant in Santa Clara

Terrible experience! Customers be aware of the dreadful attitude that comes from the owner! The worst ever in the US, period.

Delivery came late for dinner. Every dish looked awful and taste awful. They looked nothing like what they show in their menu. We opened all of them, and they all appeared dark brown and carelessly put together. The fish, oyster tofu and the soup were not fresh. They have this disgusting taste of bad ingredients. The soup was like a white plain pork water which also smelled disgusting. They were basically not edible. You have no idea of what kind of low-quality stuff was in there.

All the dishes they delivered were cold! It's not mentioned on their front page. You have to open a separate page to find that tricky spot. Food looks ok on their home page, but what you get is not only reduced in size but also noting even close to the photos.

When we complained about what we had experienced, they got mad and told us to feel free to report them to local business regulators what so ever. They even criticized us and questioned us "what do you expect to get when you pay $7 a dish?" They are not sorry about anything of what we had to receive at all.

They told us that their business is still in deficit for their 2 years of operation. Guess who is the problem here?

There's no excuse that you sent bad food to customers and provided horrible customer services! You cut the quality of people's food, you reduce the size, you deliver stale dishes. That's why you lose!

People, communities, companies stay away from this bad...

Saltalk做事情根本不是一个可持续发展的状态。

今年夏天开始，作为商家，Saltalk来找到我们餐厅说可以在他们平台上上线，同时期Nextdish（同类型竞争对手）上线了我们相同的菜品。我们花时间分别按照两个平台的要求更新了菜单，图片，加入两个系统，提供一样的菜品。

Nextdish一直有稳定的流量，销售不错，跟客服也一直有沟通，最近我们还有新菜品上架，一直合作的不错。Saltalk这边订单量很少，大概不到一个月，突然有一天我们开始意识到有一段时间没有Saltalk的订单了，看了一下网站他们把我们直接下架了，完全没有任何的通知，非常的不专业。

10月底，我们联系了Saltalk之前的客服，问他们平台最近怎么样，原来的客服已经去做别的事情了，菜品下架的事情他也没有个答复，并把我们转给了另外的客服。

另外的新客服大概两天以后才回复我们，非常热情的说来过我们餐厅，要约老板聊一下上架我们的菜品，老板特意腾出来时间，跟他详细的聊了一个小时，沟通好了上线菜单，约定好第二周上线，结果，他直接联系不上了，也没有再给我们update任何的信息。

这个平台处理和公司之间的态度很不专业，缺乏对人基本的尊重，我们非常失望，间接体现了平台内部管理混乱的问题。希望引起管理层注意，这不是长远的发展思路。和商家合作应该是共赢的，互相尊重，平等透明。

以下是ChatGPT翻译：😐

The way Saltalk operates is simply not sustainable.

Starting this summer, as a restaurant, Saltalk approached us about going live on their platform, around the same time Nextdish also listed our same dishes on their platform. We updated our menus and pictures according to the requirements of both platforms, joining their systems to offer the same dishes.

Nextdish has consistently brought stable traffic and good sales, with continuous communication with their customer service. We’ve even recently added new dishes and have had a great partnership with them. In contrast, orders from Saltalk have been scarce. Less than a month in, we suddenly realized we hadn’t received orders from Saltalk for a while. Upon checking their website, we found that they had unlisted us without any notice, which was extremely unprofessional.

At the end of October, we contacted Saltalk’s previous customer service to inquire about recent platform updates. We learned that the original representative had moved to other duties, and he didn’t have an answer about our delisting, redirecting us to another customer service representative.

This new representative responded after about two days, enthusiastically saying they had visited our restaurant and wanted to meet with the owner to discuss relisting our dishes. The owner made time for a detailed hour-long conversation, agreed on the menu relisting, and scheduled it for the following week. However, after that, they became unreachable and didn’t update us on any developments.

This platform’s approach and attitude towards business relationships are highly unprofessional, lacking basic respect for people, and we are extremely disappointed. This indirectly reflects the internal management chaos of the platform. We hope this draws the attention of the management level, as this is not a viable long-term strategy. Cooperation with businesses should be mutually beneficial, respectful,...

My company switched from our cafeteria to this nonsense and I can't for the life of me understand why. Webox does not have it together. My very first order I got a notification that my meal was delivered, but it wasn't. A colleague's order was also missing, and third person also had an issue with their meal. This is just in ONE day - so this disorganization is obviously not uncommon. Another issue is their website/UI. I got an email with a link to "track my order", but said link does not in fact show any tracking information. Less important for some, but also their vegetarian and especially vegan options are...