Starbucks — Restaurant in Santa Clara

It has been several months since the review below and I did not see the rude manager ever since, hence I am changing the rating. very rude manager. when I got a drink that I didn't want, he went into an argument with me that that's actually what I ordered. second time, they made it cold instead of hot. he said the second one was their fault but kept pointing that they got the first order right. I was so angry that I canceled the order altogether, told to his face that he was being rude and left. in the off chance that I made a mistake, it is still not nice to be reminded that repeatedly. I hope he treats his future customers better. other than him, the staff is...

The male employee (Michael) and female employee who were on duty at 4:20 PM on 10/16/3019 were disrespectful and judgmental toward Asian patrons who were speaking Chinese Mandarin.

These patrons were at their own table having their own conversation in Mandarin Chinese. I heard the employees working behind the counter say disparaging comments about how the Chinese speaking patrons should be speaking English in public. Is this how Starbucks treats their customers? Are these Starbucks values? I sure hope not, but these employees working today presented racial judgment as Starbucks's values. I will never return to this location. The convenience is not worth supporting a location that employs racially...

Rude customer service. And slow.

Location has 5 curbside pickup spots and only one taken, I chose curbside pickup but parked my car a bit further, chose spot 1, barista complains I was not in my car and that I'm taking a spot that could be used by other cars. Doesn't make sense, I could be in my car and also take the same spot... if they didn't have a huge confused line the front door and very bad radio they just use to tell people to come in, which you can't even understand what they saying and they tell everyone to get out if someone wonders, it could've been easier and faster process and I probably won't use curbside pickup while not in my car. And yes, their coffee compared to other...