Soong Soong Restaurant — Restaurant in San Jose

In terms of hospitality, I have not seen a worse place than this one. Forget hospitality, what I got was outright hostility, and discreet racism. I believe it is because I am not Chinese, and moreover I am an Indian, it didn't help my cause at all.

Pathetic service a. Brought my main course before my appetizer, and when I refused to accespt main course, literally warned me "Your appetizer will take 20 minutes to be ready, so be prepared for a long wait!!". And magically the appetizer gets served 1.5 minutes after the "warning"! b. Had to repeatedly ask for every basic thing, starting from drinking water, to even spoon and fork. And every time we ask, limited quantities got served, like 2 plastic spoons, when we asked for it, even though we were a family of 4! Haggling and fighting for tips - this is a first in my life. I did not leave any tips, because I was upset, and the guy forced me to add tips. My bill was $54.10, and at the guy's insistence, I added $2.90, to make it a sort of round figure. The guy refused to accept the same, and said minimum suggested tips is 15%. When I refused to obliged, he literally threatened me, and said "you shouldn't come back here"!!

MY ADVICE: IF YOU ARE NOT CHINESE, ESPECIALLY IF YOU ARE INDIAN, PLEASE AVOID THIS PLACE, UNLESS YOU WANT TO RUIN...

3.0Star Soong Soong Restaurant

Soong Soong Restaurant stands out with its beautifully designed and impressively elaborate menu. However, the sheer number of dishes offered poses a challenge. Many of these items are exquisitely prepared, requiring significant effort and fresh ingredients. When the restaurant isn’t busy, these prepared foods often carry over to the next day, impacting their freshness and quality—a common issue for establishments with such extensive menus.

The saying “less is more” truly applies here. By focusing on a smaller selection of their best dishes, Soong Soong Restaurant could improve consistency, streamline operations, and enhance customer satisfaction. It’s impossible to excel at everything or cater to every taste, but prioritizing popular and well-loved items can lead to greater success and a stronger reputation.

One word of caution: the spicy dishes here are extremely spicy. Be prepared for a fiery experience that might leave your palate burning!

With a more refined menu and a focus on consistency, Song Restaurant has great...

We came there about 1 pm on saturday and it wasn't too crowded, but there were quite many people, most of them were Chinese which means it's authentic enough for them. (The menu was in Chinese and english and had some pictures). The service is quite quick, prices are very reasonable. As for food, the portions are huge! We took walnut shrimp and a lunch option which said "for two people". It turned out for two people included large bowl of wonton soup (broth with wontons, meat and a couple of shrimp), appetizer spring rolls, steamed rice and two large plates of pork and beef. As you can guess, we at best coped with the half of it and had to take most of it away (they provide you with containers if you ask). The only drawback I could see if you really wish to find flaws: it's not superclean, the bathroom has a large sign cautioning you the floor may be wet and it partially is. But for the prices and great taste I think it's worth a try. If you prefer clean and neat you might try taking stuff to go, which a lot of...