Taco Bell — Restaurant in Santa Clara

This location is absolute trash. I ordered on the app using Visa checkout, but Antonio and Julius refused to give me my items. I've ordered countless times and never had an issue. I showed them my order confirmation in the app, the email confirmation I received, the pending charge on my Visa and they still refused to give me my items. Julius tried to tell me my card didn't go through even though I pulled up the pending charge on my Capital One app. The management here is ridiculous, they clearly don't care about their customers and need to be fired. It's not my fault your system doesn't work properly!! I placed the order, paid for the food, and drove to pick it up, I did everything I needed to do. How dare you try to scam me into paying twice and then tell me to come back on Monday or Tuesday for a refund. Sorry you're working on a Saturday night but don't try to scam your customers because you have nothing better to do. The proof I provided should've been enough for you to give me my items. I will never go to this Taco Bell again. You can't take people's money and then refuse to give them...

Had a mobile order today and my experience was perfect. Ordered the toasted cheddar chalupa deluxe box. Really enjoyed the new Brisk Dragon Paradise Sparkling Iced Tea, which was a really not-too-sweet grape drink(?) Not too sure, inhaled it though, refreshing on a hot Santa Clara day.

The toasted cheddar chalupa was great but the cheddar didn't really stand out to me. The 5-layer burrito and crunchy taco that came with the combo were made just right.

Everything tasted great 👍 simply good customer service, friendly, and really fast with the mobile order!

All the times I've visited the lobby I just noticed the environment was nice and clean. My new go-to Taco Bell (did they add the drive thru recently? I must be tripping as I just noticed and used it)

Perfect location near the City Library and park. Tacos are certainly welcome at...

This review is for using the electronic order kiosk. I bought my son lunch and he wanted to use the electronic kiosk. I told him to order me an iced coffee (since I'd already eaten lunch) and that I'd prefer to pay cash at the counter. After spending $21.00 he told me I needed to use a card, which I did. Unfortunately there was no option for a printed receipt and to get a text or email receipt I would have had to give my phone number or email which doesn't work for me. To add insult to injury the completed order DID NOT include the drinks we ordered. We had to ask them for the drinks... then ask them for straws. Jeeze.... Things have changed at Taco Bell! I never thought I'd see the day one person could spend over $20 for lunch at a...