Black Bear Diner Canyon Country — Restaurant in Santa Clarita

Literally the worst black bear diner out there, I was here around a week ago and it was horrible. My sister got sick and puked afterwards. Ants on the table, and that the toilets had puke in them. After I complained about my sister puking the manager gaslit me, and said "We clean the toilets every day". I told them the other toilets were filled with puke, of which they said I was lying. I came back with a photo and the manager said, "well I never said there wasn't puke in the toilet, I just said we cleaned them everyday" I literally had to walk to Vons just to use the toilet because they hadn't cleaned the puke out of theirs for our entire visit. (Which was over an hour, because they were too busy making fun of customers, in the kitchen but loud enough you could easily hear them in the back, to do their job) My sister puked up their food at the nearby vons, so since the toilet kept flushing I couldnt get a proper photo, only a photo of the puke on the wall. The server kept insisting that she couldn't have gotten ill from the burger because "well she finished it", I came back with the leftover I had in the to go box, and she kept insisting that since she asked us if our meal was okay, therefore she didn't have to take any form of accountability. It literally took them ages to refund us, and only did because I was crying loud enough that other customers were noticing, (because they were so mean, that I literally felt like I was dealing with a bunch of high-school bullies) and even then they still said they didn't believe it was their fault. There was literally only one nice person there and it was the hostess. (She was very sweet, so I feel really bad she has to work somewhere like this). I literally have never wrote a negative review of a restaurant before. Please, for the love of God, do better. In the words of Bob "Papa bear" Manley, on the placemat that YOU serve YOUR food on, "We value your business. We want you to feel every time you come in, wherever you are in the country, you are being taken care of." You failed him. You didn't even refill my water. You said I was lying about my sister getting ill. You said I was lying about the puke in...

Took a few minutes to get a table which was a great start to a horrible visit. We decided to visit Black Bear diner early morning for father's day breakfast. We were seated promptly, BUT the only menu given to us was for our children. We waited close to 15 minutes for our waiter to come by and asked for our menus. Unfortunately the waiter was rushed, and just said waters all around. Then walked away without letting me order a drink for my kiddo. I get father's day is a busy day and let it slide. Until we waited over an hour for our food... then when i went to the bathroom to change my baby there was NO CHANGING TABLES! how can you be a family restraunt without changing tables? (I would also like to say they should have a policy if the cleaning MAN is checking the bathrooms. He was in the womens bathroom the door was not left open, no sign was up. He even seemed a bit startled I found him walking out of the womens bathroom. Very wierd experience.)

We were sat in our section first, so when we noticed that other tables (these were tables with more people than ours) that arrived to Black Bear Diner 15 to 20 minutes after us got their food before us and we were still told that ours would be another allegedly "5 more minutes"... by this time my children were both cranky, and needed diaper changes. Fed up with their horrible service we went somewhere else.

We went across the street for YUM YUM donuts. We highly recommend YUM YUM donuts, there service and...

I've been a long time customer of black bear long beach. I'm horrified by the new santa clarita black bear.

The biscuits are rocks on the outside and doughy on the inside. If you don't soak the outside you may break a tooth.

The service was atrocious! The floor manager was my server. He has no clue what hospitality is. No drink refills. He put my order in wrong. He doesn't check in enough. I shouldn't be sitting for over 5 minutes not eating because he constantly had his back to me.

The food runner is beyond rude. When she delivered the wrong food to my table she rolled her eyes up to the ceiling and refused to look at me. She ignored me and just kept trying to get Christian my server/manager to come over.

In 13 years of loving black bear, I'm truly saddened to see this monstrosity sham carrying the name "black bear diner. "

Staff needs to stay out of the handicapped restroom stall. I shouldn't have to wait over 5 minutes to use...