Stonefire Grill — Restaurant in Santa Clarita

With all the good restaurant choices in the area, don't waste your time or money here! After browsing literally 100 restaurants in the area I was so excited to eat here, only to be so disappointed I was upset.

It started off with their service model, you order first at the counter and then the food gets delivered to your table. Well what's wrong with that you might ask, well what happens if you have questions about the food before the order? What happens when you have a problem with your food after it's delivered. There isn't a server serving you to help you.

I ordered the tri-tip as it sounded yummy and paid the upgrade to get a salad as well as the Mac and cheese. They didn't have blue cheese dressing which was disappointing but had a lot of other weird homemade dressings. I got the cilantro lime and it was terrible. I typically finish my salad 🥗 but here it was disgusting and I didn't like the alternative dressings they had, so I just didn't eat it.

Food was served quickly, I got the Mac and cheese and tri-tip just a few minutes after the salad. Unfortunately the tri-tip was near Cold, it was not even lukewarm. That was super disappointing to me because tri-tip any type of meat should be served hot. People in the restaurant industry understand the temperature of meat serving simply because of the fat content inside it and how it makes it better when it served at the correct temperature. After just one bite I immediately went back to the counter and told the guy that it was cold that the butter on it wouldn't even melt. He informed me that the butter was not supposed to melt, that's interesting. Imagine a butter that's not supposed to melt when it's on a hot steak doesn't make much sense does it? I didn't want to argue with the counter boy because well it was the counter boy. He sent my tri-tip back to the kitchen to be heated up and brought it back out to the table a few minutes later. It was not much warmer the second time around then it was the first time around so I asked for a manager. The manager informed me the same thing that if they wanted to get it hot then it would be overcooked and that the butter was never supposed to melt. I was so frustrated with management that they didn't understand that meat is supposed to be served hot it doesn't really matter what doneness of the steak is, it should be hot. While awaiting getting hot food, I decided to try the mac and cheese. Was not much better than just a Kraft mac and cheese that you make at your house. It had a little bit more cheese but it tasted terrible absolutely terrible. So now I've got a salad that I can't eat because of the dressing and they didn't have the dressing I wanted, mac and cheese that was terrible tasting, and lukewarm tri-tip.

I left shortly after that so disappointed because even the management didn't understand that the meat was supposed to be hot. There was no reasoning with anybody there, there was no offer of any discount or any condolences or even a free dessert or anything. The management just didn't understand how to be a manager of a restaurant in my opinion.

So until management changes and this restaurant understands that meat should be served hot I would not recommend to anybody eat at this restaurant with all of the other amazing dining options in the immediate vicinity. There are plenty of places around the deserve your...

I ordered 2 family meals from this Stonefire Grill to be delivered to my daughter and her family. They use Uber Eats. I was sent an invoice for $112 and was asked if I wanted to add to the driver's tip. My daughter called me (I am not in the same State as they are) and told me that the driver delivered only 2 salads - not the meal. So to trouble shoot, I ended up contacting Uber Eats, spoke with the driver who told me that the salads were the only thing that the restaurant gave him. On a side note - he had the order, should he not have checked it against what he received? Anyway, I asked him to go back and pick up the rest of the order. In order to facilitate this, I called the restaurant to make sure that they had the rest of the order. I was put on hold, then explained to the first person what my call was for, put on hold again and again explained what I was calling about. She said that she couldn't help me and transfered me to someone who said that she was an assistant manager. I explained my predicament, it took her a moment and my repeating myself for her to understand, and then she said that she couldn't find my order. I asked her how she couldn't find it when part of it had been given to the driver and was delivered to my daughter. Bottom line, she said that if the driver came back he would have to show her the order and then she would give him the rest of the food. Never once did I hear anything about helping me, what she could do to make things better, etc. She was in a hurry to get me off the phone, that was obvious. I was charged by this restaurant for these two meals. I find it hard to believe that an order of $112 was unfindable. And it was less than 10 minutes between the time I spoke with my daughter and the call to Stonefire Grill. They have lost the customer service part of being in the...

First let me state that I hope management is available to read this message. First of all I have been going to the Stone Fire Grill in Valencia and for the most part I eat lunch and dinner there almost every day of the week, so that must show how much I like their food. Basically I am writing this to indicate the high caliber employees that work for Stone Fire. Proof of my statement about the employees is because I experienced their professionalism first hand. On August 29th 2025 I was walking towards the Stonefire front door when I began feeling odd and the next thing I know I woke up on the ground not knowing where I Was. There were people all around and I was really confused. One of the Wood ranch employees named Tulie was kneeling next to me and see to take charge. Tulie immediately told me what had happened, brought me a chair to sit on, provided me some bottled water. It’s pretty embarrassing to have all faces staring at you but Tulie was different, she stayed with me for awhile and then finally helped me stand up and supported me as I walked into the restaurant. She guided me to a table and I sat down. She had seen me as a customer and believe it or not she told me what I usually order. I had never talked to this person or had any interaction but she knew exactly what I order. I am back to normal now but she still comes to my table and asks how i’m doing. Now 99% of you are wondering why this long story, well out yourself in my situation. You black out and hit the concrete., wake with everyone staring at you, not knowing where you are and the Stone fire employee takes charge and stays with you the whole time and knows what I usually eat. She restored my faith in people. Go to Stone fire Valencia, great food, great service and.great...