Subway — Restaurant in Santa Clarita

Horrible Experience at Subway at Saugus (27637 Bouquet Canyon Rd Saugus, CA 91350) - Avoid at All Costs!

I recently had an incredibly disappointing experience at Subway. We ordered 10 sandwiches for a party, including 7 vegetarian sandwiches (no meat). Shockingly, they delivered 9 out of 10 sandwiches with beef and salami. Our guests, who follow strict religious practices that prohibit the consumption of beef, were left with nothing to eat.

To make matters worse, when we went back to complain, the manager blamed us and claimed that his employee mistook banana peppers for salami. This level of incompetence and disrespect is unacceptable.

I urge everyone, especially those with dietary restrictions, to avoid this location. The staff and management clearly do not respect their customers' needs or religious practices.

#CustomerServiceFail...

YOU SHOULD BE PUT OUT OF BUSINESS YOU DONT KNOW HOW TO MAKE A SANDWICH WRAP ETC.... PERIOD YOUR CUSTOMER SERVICE IS ABSOLUTLY HORRIFIC IVE SEEN HONESTLY BETTER SANDWICHES WITH MORE INGREDIENTS IN A VENDING MACHINE YOUR TAKING HARD EARNED MONEY AND RIPPING PEOPLE OFF IF I WAS PART OF THE SUBWAY COORPORATION AND I FOUND OUT HOW YOUR DISRESPECTING THE COMPANY NAME AND BRAND I WOULD PULL YOUR FRANCHISE AND THIS IS TALKING SPECIFICALLY ABOUT THE SUBWAY ON BOUQUET NEXT TO ALBERTSONS YOU SHOULD BE ASHAMED OF YOURSELVES AS OWNERS BECAUSE IVE BEEN TOLD THIS IS HOW YOU HAVE TRAINED AND WHAT YOU TELL YOUR EMPLOYEES TO DO THE WRAP I RECIEVED TODAY 04-27-2019 I THREW AWAY IN THE TRASH I WAS SO ANGRY AND FRUSTRATED WHEN I LEFT AND THIS IS HOW IT IS ALWAYS WHEN I HAVE TO GO TO THIS SUBWAY. WISH THEY HAD NEGATIVE STARS YOU WOULD HAVE...

ABSOLUTELY AWFUL. Only one staff member working. A line of 7 people and he’s making mobile orders while we all wait in line. 25 minutes in line and he only helped one person in line. Took so long I ended up having to leave and wasn’t able to get my food. This is absolutely disgusting and a joke of a Subway location. Whoever the franchise owner is for this location should be thoroughly embarrassed. If I could say anything nice I would but this Subway...