Natural Cafe — Restaurant in Santa Maria

Edit: the company is flat out lying - I did not finish the whole bowl or tell anyone I finished the whole bowl. I told them I found MULTIPLE pieces of plastic. The company is lying... even worse ... the company is also stating I told them I denied compensation, I did not. The owner told me to mention his name next time I come in - I have no plans in doing this.

Flat out lying is horrible. I'd never suggest going here.

Second time to Natural Cafe and most likely last. Went in for a half soup and sandwich, cream tomato soup had little pieces of plastic in it. I immediately called the restaurant that transferred me to management that asked to see the photos. They responded via email that it was basil stems. I'm 100% sure it is not basil stems but.... The manager was kind on the phone and prompt, but due to admitting he would investigate after the lunch rush I don't think he would admit he went through service giving out the plastic soup. Unfortunate! I just got a job next door and was looking forward to regular to go orders.

1 star as even the half sandwich I got was sparse of ingredients and the sprouts were removed off. The turkey provided didn't cover the entire bread so it was a dense...

The salads are good, nothing to write home about. This place lacks attention to details, for example, how about toasting the bread for the sandwiches. No one wants a dry wheat bread sandwich, I’m sure they’d prefer it toasted or grilled. How about offering a gluten free bread option (I mean the gluten free bread is stored in the freezer). The details matter. It is what customers remember. It's not that difficult to be more inclusive, especially in a town like Santa Maria where good cusine is at a huge deficit. Its 2025 and healthy restaurants should be able to offer gluten free options that are not salads or wraps, items that are naturally gluten free are a lack of effort and complacency at this point. I just don’t understand restaurant owners here. When you cook for customers you should be passionate about what you’re cooking for them and educate your staff on how to offer and make the best food. Go to Bella Forno’s, that owner studied how to make the best pizza and pasta and it shows in his food, customer service and presentation. So far that owner is the standard every restaurant owner should take notes and do better here. It’s Italian cuisine with gluten free pizza,...

So went tonight as I saw on their menu online they offer vegan cheese to make a vegan pizza! When I first ordered luckily I checked before I left as they forgot to not put chicken as I ordered without chicken, no biggie just had to wait another 10 min and I wasn’t in a rush, but when I got home and opened the container (I should’ve checked again before I left I would’ve asked for a refund) this is what I found... bread with not even cooked onions, marinara sauce, and slices of cheese not fully melted. Slices of cheese? I’ve had vegan pizza before with their options at other places and have never seen it like this. If you’re vegan looking for pizza don’t come here, go to BLAZE about 5-10 min away.

*also I’ll note the first pizza I ordered looked great just the chicken was on it I should’ve just took off the chicken myself and this pizza looked like something I’ve never...