Bad Ass Coffee of Hawaii — Restaurant in Santa Rosa

I had the worst customer service experience of my life at this cafe on the 4th of July. The two girls working that day were beyond rude - they were genuinely mean. And for no reason.

When I arrived at the counter I asked if they had simple syrup available for iced drinks. The girl behind the counter snapped at me and pointed to a counter with sugar, etc. I ordered an iced Americano and asked what a blended drink is. We were on our way through town and it was hot. The same girl picked up a laminated paper and threw it at me. It was a list of flavors with no explanation of what a blended drink is so I asked again what a blended drink is. She responded in a snotty tone saying they are the drinks on the paper she gave to me. I said, "I'll just have a drip coffee." In the same rude tone she asked if I wanted light roast, medium roast or dark roast. I gave her my choice and she rang me up. I signed my receipt and not surprisingly, did not leave a tip, as she was so incredibly rude. She crumpled my receipt and I moved in front of the espresso machine to wait for my drink.

Then girl #2 began. She made everyone else's drink - including more complex drinks for folks that placed their orders after me. Meanwhile, a cup of ice was melting waiting for her to finish the drink. I asked if she was working on an iced American and she responded with a smirk and a "Mmmmm hmmmm" but proceeded to do other things. After waiting approximately 15 minutes I finally received my drink, which was only about 3/4 full. I politely asked for more ice. Girl #2 went to a different room for a couple of minutes and returned with my drink.

Alas, no cream was on the counter so I had to go back to girl #2 and ask for cream. She responded by saying that they were trying to close and what did I want. I asked for half and half and she slammed a carton on the counter.

WTF. This place doesn't even deserve 1 star. I made a point to remain polite despite the horrible treatment I received and it persisted the entire time. Those 2 girls should be ashamed of their behavior. Needless to say, I will never return to Bad Ass Coffee and you bet I'm telling everyone I know to steer...

Nice people. No posted prices - for transient peeps like me on a budget, it would be nice to know if you are going to pay almost $4.00 for a house blend cup of coffee. You know armageddon is approaching fast when coffee is more expensive than beer and water is more expensive than gas.

I am adding a few stars because I'm getting ready to ride a bike 3000 miles and I need all the good karma I can get. I am writing to clarify for the person that sent me a response. Although I appreciate your passion and time involved in your response, I think you failed to understand my initial statement. I was not speaking about your product. I was speaking about the lack of posted pricing. Having spent many years in the service industry, I am a heavy handed tipper. If I had to guess on the small side, I prolly tip 30 to 50% as a rule. If I would have seen pricing, I would have ordered a smaller cup of the wonderful Kona coffee and been able to tip the staff more than the 25% I ended up leaving. The coffee was certainly wonderful, but the best cup I have ever had came from K-Bay coffee in Homer, Alaska. Do yourself a favor and fly there if only for a cup of that life changing bean water.

Edit: 01-25-2022 To the owner of BA Coffee - I survived the 2700 ride through the Ozark campgrounds overrun by late-night raccoon burglars. I evaded death in the hungry coyote-filled canyons just South of Amarillo, TX while sleeping on a picnic table due to fire ants covering the ground like lava. I survived areas owned by venomous snakes and scorpions. I now live in Vermont and work for a company who used to be owned by the owner of Green Mountain Coffee. Life is a wonderful trip. Who'd of thunk. My brother lives in SanFran proper and has a house in Hidden Valley Lake, so he has stopped off for your Kona blend many, many times. I will visit you again, and this time I will order the biggest baddest cup of your fantastic soul-saver, and I'll tip like someone who makes good money, but is not filthy rich...because most filthy rich people suck at tipping. Mahalo! From Green...

I was craving a chai latte and I was gonna go to Starbucks. I had been hearing about Badass from my coworker, so I thought why not. This is my first time going here to get a drink by and for myself. I asked some questions like if they had alternative milks and the guy behind the counter listed the alternative milks. He was completely deadpan and seemed annoyed. So I got a chai with oatmilk. I asked about their pumpkin spice type drink and I asked if the pumpkin mix is vegan. They said it as a syrup but then said it's probably just a puree. So now I'm confused. I should have asked for the ingredients of the chai mix and that is on me. It should be chai tea with milk but I doubt this was. My drink was a big ol' cup of warm milk. Was the chai in the room with us?? I don't know. I couldn't taste it. The whole place smelled of bleach so strongly that I almost just left, because I could taste it in my mouth. I said thank you have a nice day and... nothing. This place is not friendly, not flavorful, smells like the inside of a bleach bottle and even when there is no one else there but you they will not make an effort. I'm just going to...