Burger King — Restaurant in Santa Rosa

It does not indicate anywhere where the inside is closed at 10. I came by shortly thereafter to surprisingly find that out. So I tried to ride my bike through the drive-thru, no one was there besides me. I hollered at the box with no acknowledgement, so I went around to the window. I had to wrap on the glass to get anyone to notice me. And that's when Reyna opened the window to tell me they don't serve anyone on bicycles. There's no sign indicating that anywhere. I asked if I could come inside and order real quick. Reyna said no. She had no solution to this conundrum. She turned away a paying customer leaving me hungry and made to feel less-than, all because I don't have a car currently and that makes me a second class citizen with fewer options to choose from. Reyna had no problem turning me away and didn't even try to leave me as a satisfied customer. Her managing experience should be under scrutiny and any higher ups that perpetuate this set of rules should also be scrutinized. A hungry paying customer was turned away and made to feel like they don't matter. Nothing was offered in ways of compensation, just more hollow apologies of "I don't want to lose my job". If that's your attitude, you shouldn't be in customer service anyways. I really don't want to spend any money here, I'll suffer the gift card I was given but after that, I willingly will not choose to go here. Poor business practices go beyond what a new coat of paint can cover...

I went here bought some food for takeout went out to my vehicle in the parking lot to eat my food and not more than 10 minutes later two sheriffs showed up and proceeded to harass me about my shuttle bus being parked in the parking lot where I had just bought food and was sitting there eating it. I wasn't doing anything wrong and I knew it and I'm very well aware of my rights and it's private property but it just made me lose my appetite and I won't be going back to that restaurant again. I went back inside the restaurant to get something to drink and the manager asked me if that was my bus parked in the parking lot to which I responded Yes that's mine, she said you've been here for 20 minutes you got 30 minutes and you have to leave. This place is more concerned with how long you're parked in their parking lot versus how well they treat their customers. Horrible place to eat if you happen to park in the parking lot in a...

I was extremely excited to see this restaurant reopened after so long of it being closed down after the fires. the first few weeks, the food was great, and the atmosphere inside was always clean. then a few more weeks past, homeless people asleep with garbage all around them inside the restaurant really put me off. not a single table was clean. it's very disappointing. I understand the busyness of the store and the fast-paced the restaurant is but the employees never seem happy, nor do they smile or even try to greet the customer. it's hard to get your drink cups and any sauce you paid for. I am truly hoping that things turn around once they get there footing in the store being reopened. However, some things need to be ironed out. I really have been thinking twice to come dine in here due to it being a hangout for...