Kaffee Meister - Santee Coffeehouse — Restaurant in Santee

I must have caught the staff at a bad time. I usually go to the one in Lakeside and the service there is perfect, helpful, outgoing people who do their best to anticipate your need. I went to the one in Santee today and the young girl standing behind the counter just looked at me. No "How may I help you?" "Would you like to try XX?" No "What can I get for you", she just looked at me, I mean looked at me and then through me as if I were not there. OK, so whatever I asked what the egg and cheese sandwich is served on and I got a Solemn "Croissant" as if answering my question was agonizing for her. I ordered a coffee in a mug and a cheese Danish, no asking of if I wanted it heated up, she put it on a plate robot like and did not provide a fork. When I inquired about how do I get to the patio, she looked at me as if I had lost my mind and said "The door is right there" OK, so I missed that door, what she did not throw in after that is "Once you go through that door it locks". I hauled my laptop, purse, coffee and Danish out the door, I dropped the fork I had to ask for on the way out. I decided I would just come back for it, that's when I discovered the door locks behind you. I had to bug a customer to open the door for me. Then I got a new fork from the robot like girl who just seems sullen to me. I went back out the door that locks and was about to log on to the internet and realized you need a password that was not offered to me even though the robot like help saw me several times with a laptop. That was when I had reached the end of the line, I knew I couldn't get back in through that door so I picked up my laptop and went in the other way and asked for my money back. What could they have done better? Customer Service. With all the unemployment why have someone with little to no customer service taking orders? What would I have done better? I'd have asked "How can I help you" "Would you like a fork with that?". "here let me help you to the patio, you are carrying a lot" "Oh the door is over there, but it locks behind you". I will leave her nameless she knows who she is and so does the manager. The manager was out at the time but had returned as I was asking for my money back and I explained to him what had happened. He was sorry. I may try again but if I see that same girl in there, I will walk out again. I have no doubt she is a wonderful girl at heart, she just needs some lessons in customer service. The coffee was hot and it was good and the place is very nice inside and it was very busy so people do like it and I do like the one in Lakeside. I give them 3 stars even though the customer service was...

Their cold-brewed decaf coffee is the best I've ever had -- even better than the well known chain variety. Had the Liege waffle - sweet and crunchy good! I often get the delightful fruit - covered oatmeal (with the optional peanut butter - nicer if they had almond butter or alternatives), but today I tried a tasty vanilla yogurt bowl avalanched under granola, bananas and strawberries, with optional honey. Cinnamon available for a classy gourmet effect. They make both herbal and caffeinated teas: Friendly staff indulged me with a tall cup of ice along with my hot mug to allow self - timing the steeping of my eventual iced "Throat Therapy tea." Only four and a half stars because they always forget one item -- today it was the honey tub lid.

Ever since opening, we've enjoyed the street-side seating (up a grassy bank from the sidewalk) nestled among shady trees, with a pleasant river valley view. Bring your mosquito repellent at night though! A few weeks ago, took in a free performance with the winner of the International country female vocalist award... a...

The worst service! I've been grabbing my morning coffee for a week now, I live nearby, so it was convenient. But the service just did not improve, so I quit, lol. No "good morning " or "welcome " when you enter, super quick when ordering, sometimes missing details or name. And then today was the peak of it when nobody called my name or even the coffee name when it was ready, and I was sitting in the corner waiting for it. When I came up to ask where is my coffee, I saw it sitting on the counter, warm, not hot anymore. I said should I assume that was my coffee since there wasn't a name on it, the barista said is it lattee, then probably yes. 🤷‍♀️ wth? Oh, and also they never say "have a good day" or anything when you're leaving, several times I sais "thanks and have a good one" ans sid not hear back! What kind of place is this? 😂 $5/12oz coffee should at least come with a smile and basic manners. Do they even have a manager? I doubt that. Btw, coffee is ok, food...