Boos Ice House & Dog Bar

I called your establishment prior to bringing my puppy and asked all the required questions. I was informed I was good to go. I then went to your website and noticed I needed to pre register....I was never informed to do this but just so happened to stumble upon it. After registering I was told that my dogs immunizations were expired....which they are clearly not. Finally I drove to your establishment with all my shot records in hand. I explained to the young girl that I had registered on the website and it stated my records were expired. She told me the website does that until a staff member personally checks the records. After going round and round with the young girl. I explained my puppy was up to date on all shots and she needed to look at the records more closely that I provided to her. She told me my puppy needed her rabies vaccine. And I stated she's too young yet as she's only 13 weeks old. I clearly stated to the young girl that my dog was up to date on all shots and was too young to receive the rabies vaccine. The young girl told me I could not return until my puppy was fully vaccinated and all vaccines were completed. I then took my shot records turned and walked out as the young girl told me again that I could not be accepted due to my dog not having all of her vaccines. With that said, I will never return back to your facility! You need to make it quite clear to your customers your expectations and requirements. On your website your requirements only state that a dog must be current on vaccines to include rabies, DHLPP/Da2PP and bordetella and they must be spayed or neutered if over nine months. Nowhere in your requirements does it state anything about puppies younger than the required 14 weeks of age for rabies vacine. Again my puppy is still too young for the rabies vaccine otherwise she would be up to date on that as well. I understand there are safety concerns but if you do not clearly state them on your website then you need to make that known! In the future I will simply take my dog and go down to the local park or local restaurant where I do not need to pay an additional fee to have them in a caged area. You just lost my business and others I know who like to take there dogs with them on afternoon and evening outings.