El Loro Mexican Restaurant

My mom and I decided to try the Sauk Rapids El Loro. We usually love El Loro. We have been to almost every location around. This was a terrible experience. We sat down and ordered waters and asked our waitress if we could each have our own basket of chips and salsa because we would go through one pretty quick and wanted to save her time from bringing another to our table. We ordered fajitas and queso to share. We had just come from a funeral, so we weren't the hungriest. She asked if we still wanted the salad, rice, and beans that usually comes with the meal. Confused, we said yes. The food comes out and she brings us each a 'fajita side salad'. We didn't say anything because we assumed that is what happens when we share fajitas. The fajitas had almost no flavor. After eating, she brings us our check. We had gotten charged for "extra chips", "extra salsa", and "extra fajita side salad". I go up the waitress and ask why I was charged for something that is free. I told her there was most likely confusion around the "side fajita salad" but why a charge for the chips and salsa? She said we were charged extra because we had two baskets at the same time. If we would have had one and then asked for a refill, it would have been free. I told her I have never been charged for chips and salsa at any El Loro and she said it is a new policy from a year ago to charge for refills on chips and salsa because people come in and only eat chips and salsa. We clearly ordered food though and I have been to multiple El Loros many times in the past year and NEVER had a problem like this. We always order food. I asked if there was any signage in the building or on the menu stating that there is a charge for extra and she said no. I asked to speak to a manager. She just stared at me and didn't respond or do anything. I asked again, same thing. I asked for a refund on the chips and salsa explaining that if every table is allowed two baskets free then ours should be free. She said no, we are getting charged because we got them both at the same time. I sat there and tried to talk to her for a while and tried to explain the logic behind that and nothing happened. I paid my bill and left. I am never coming back to this location. I am telling everyone I know not to come to this location.