Dairy Queen Grill & Chill — Restaurant in Savoy

Went to this Dairy Queen for dinner via drive thru on 2/24/22 at 9:12PM. I have had a number of bad experiences with local Dairy Queens in recent years, but I still give them a chance because I love the food. Ordered a couple of burgers, a Blizzard, and a small hot fudge sundae. When ordering the sundae, I requested that they add Spanish peanuts, and that they not go light on the peanuts or the fudge (included in original price of sundae). After being handed my receipt, I looked it over because it seemed pretty expensive, and there were three separate charges of $0.69: One for extra hot fudge, and two for extra peanuts. I agreed with one charge for extra peanuts, but I never requested extra fudge or a double dose of peanuts. I had just asked them to not be cheap and give a nice, normal serving size of each. I told the girl helping me, and she seemed confused as well. She went and got the manager, who immediately came at me with a combative attitude and told me that I had requested the extra toppings that they had charged me. This was false, I had never used the word "extra" as she was using and was claiming I had used, and my phrasing was not strong enough to just assume I wanted double the peanuts or double the fudge. I told her I should not have to pay for these two extra charges. I stated this calmly, while she remained inexplicably combative the entire time. She went on to say if I wanted my money back on these charges that we would have to hand back the sundae (which my passenger had already started to eat) so that they could make a new one with the "appropriate" amount of toppings. Completely wasteful and disgraceful. Rather than just refund me the minimal money for these overpriced toppings that I did not request (the actual quantity of topping on the sundae we received didn't even appear to be close to double), the manager of the store decided it would be better to pick a fight with the customer over $1.38 and waste a perfectly good sundae. Makes you wonder how much they make on their ice cream if they have no problem chucking it in the trash just to get you a new one. OVER A FEW PEANUTS AND SYRUP. I have had it with the customer service of the Dairy Queens in the Champaign County area. They are all owned by the same family and run them all with the same low quality of service, rudeness, and cheapness, doing away with the reward punch cards and custom of giving free blizzards if they are not handed upside down. From reading other reviews, it sounds like they are normally so runny they would just fall out anyways. I have always loved going to the Dairy Queens in our area, but they are no longer run by people who want to uphold the basic standards that Dairy Queen is known for, and for this reason I refuse to give any of these stores my business again. Jarlings and Culvers treat me so much better. Go there if you want good food and to be treated like a respectable...

I attended this location 3/24/19 around 9pm. I was greeted and serviced by the manager in the Drive-Thru. After I received my meal, I explain to the manager that I was unhappy with the quality of th smoothie I received. He then provided me with a pink lemonade which was nowhere near the cost of the smoothie at ordered. When I asked if he would refund me the difference back onto my debit card, things got heated. The manager that I was speaking to stated to me that it was not his job to make sure that I was satisfied with the quality of food. He also stated to me that it was my own fault that I ordered the food that I ordered and was unhappy with it. He said that if I wanted to order anything else I would have to be charged again. He stated that he does not do exchanges or refunds even though it was not posted in the drive-through anywhere. He told me he was not going to assist me any further and said that I can sit in the Drive-Thru all night. I was extremely shocked by the way I was treated. Mainly because I was never argumentative or combative or disrespectful with any one there. I just calmly stated that disappointed with the quality of the smoothie. I called the police to see if they would be able to assist me to ensure things didn't escalate. I think this could have been handled a lot differently had the manager just spoke to me calm and respectful. For him to go on and on and say he's not responsible for making sure that I'm satisfied with the quality of food I received was absolutely disrespectful and unprofessional. If you insist on being in this country to make a living then at least you should know how to speak to good paying customers. I plan on following up with corporate and BBB as soon...

I came in to Dairy Queen savoy the other day to be greeted by one of the nicest owners/operators you will meet. He was kind enough to make small talk and ask how my day was going. After we chatted for a minute I ordered a chicken strip basket with an upgraded order of fries to cheese curds. I also got a cotton candy blizzard with it. The overall price isn't that bad really, especially after you consider how good the food is. It was a lunch rush so I didn't expect it to be immediate but it sure was fast. When I sat down to eat my food the first thing I noticed was how good the cheese curds were. After eating here more then a few times I can say hands down it's the best cheese curds in town. The chicken is also unbelievably good, especially with a cup of buffalo or the gravy they give you. By the time I got to desert I was stuffed, pleasantly of course. The cotton candy blizzard is a treat for the sweet tooth for sure. I made it a goal to try all of the blizzards here so I can decide which is the best. There isn't many other places around the champaign/savoy area with food, and quality service quite like the Dairy Queen of Savoy. Totally worth...