Burger King — Restaurant in Savoy

I had an extremely disappointing experience at this location on July 17, 2025, and feel it’s important to share.

I placed a counter pick-up order through the Burger King app and arrived at the restaurant around 9:55 PM, before their listed 10:00 PM door-locking time. However, I found the doors already locked, even though there were customers still dining inside — including a group celebrating a birthday.

I went to the drive-through window to pick up the order, and the male staff member who greeted us was shockingly rude. Instead of listening to our concern, he immediately and repeatedly insisted we must have ordered drive-through, despite my attempt to show him the mobile order, which clearly said counter pick-up. He refused to look at the order, dismissed everything we said, and kept saying, "I can lock the door whenever I want." When I calmly tried to explain the issue, he cut me off with "You have a problem?" — as if we were the ones causing trouble.

There was no effort to verify the order, no willingness to listen, and certainly no basic level of respect for a paying customer. At one point, he even said we could just “give the food back” if we didn’t like it — after we had already paid for it. This behavior was not only unhelpful, but completely inappropriate and disrespectful.

I’ve been a Burger King customer for years, but this was by far the worst customer service experience I’ve had. I sincerely hope Burger King management addresses this incident, retrains staff, and reinforces basic standards of professionalism and courtesy. No customer should be...

My first foodie review in pardesh, and yes you can say I am excited to pen it down - even though it is for the very regular Burger King out here.:)

My food journey started in Champaign with a quick tour to the Burger King while on our drive from Chicago to Champaign after a long tiresome journey from Pune. The journey had taken a toll already and by noon, we the hungry souls jumped into the first sight of this chain.

Burger King is the home of the whopper and so is their tagline.

The place is quite spread out with sofa seating by the windows and also the round table chair combinations. The place was not at all crowded, with about 2-3 guests there at the same time - enjoying their burgers with the match playing on the television.

I don't need to mention explicitly - a self service chain - order in your food from the counter, pay upfront and within a couple of minutes, you have your order ready.

I ordered in for the TENDER CRISP CHICKEN SANDWICH meal - combination of the burger, coco cola and french fries. As the name suggests it had tender,crispy and juicy slice of chicken engulfed in brioche bun with ripe and fresh slices of tomatoes, lettuce pieces and loads of creamy mayonnaise. Perfect accompaniment would be the ultra crispy french fries and a glass of coke - perfect! A hearty meal in...

This is so hard to rate. When the manager is on duty the service is excellent. Smile, thank you, always very nice and she remembers who I am when I get to the window. When she is not working I would prefer to never go to this place. The service quality is always low and the food preparation is often terrible. I ordered a specific sandwich one time and when I opened the wrapper the only thing inside was two pieces of bread. Again, this happened when the manager was not working. No business should be dependent upon the manager working to ensure an appropriate level of service. When I pull up and find that she is not working I always check my order to make sure I do not have two pieces of bread for my breakfast meal. Stopped here two days ago and the service was TERRIBLE. I have never witnessed this level of service. It is below (0) and I believe they need to close...