Plain & Fancy Donut Shop — Restaurant in Schuylkill Haven

I am going to start by saying that I have bought at the least 10 bear claws from here since moving in November. I have grown up in the area and we LOVE seeing Joe Valenti in the mornings when my mother and I stop in for pastries.

Now for the worst "customer service" experience I have ever been involved in personally. I purchased a vanilla bear claw (and 6 donuts) at around 2:15 on Wednesday February 5th. After getting home we tried the donuts, which are usually very good. The problem comes when I cut into the bear claw. The icing would usually be of the "consistency" of Chocolate Ganache (I'll shout this again because he thought he was funny correcting me) CHOCOLATE GANACHE...It was in fact "donut icing". I mean that DISGUSTING icing they use in cheap grocery store donuts

I go back to the store around 3:15 and they have a customer so I see who I believe is the "GM" and his ignorant wife. I say this because instead of listening to what I had to say I was met with an argument. I told them I had been here multiple times and this was not how they were normally prepared. The GM joked that it wasn't ganache but he KNEW exactly what I was talking about. He even tried to gaslight me by saying "I just saw you a few days ago, is that when you got it?." Which I hadn't seen him in over a month. He offered no solution or refund. Just asked if I would like to try another. So I obliged and knew immediately after seeing about 10 other bear claws....the icing was wrong on ALL of them.

So I waited as the customer who was waiting paid for her 2 Pretzels...and it was her first time there and probably her last because even SHE felt uncomfortable when the owner and his "dog" were barking at me. So I politely declined the bear claws. Asked simply if I could have a turnover...he said they have cherry and apple and pointed them out. I took one and left.

I grew up in this area and I literally work around food and pastries EVERY DAY. I was actually told that "mayyyyyybe...this isn't to YOUR LIKING...but that's the way we've always made them.

Who says that to a loyal customer? So I'm going to attach a picture of a previous bear claw and the vanilla one from today. You can be the judge...but they are...

Where to start... I messaged them on Instagram to ask about their 3lb Pretzel Challenge and how to schedule it. They told me I had to call in to schedule it. I called on Wednesday during my lunch break at work to schedule the challenge for Saturday. I was told we were all set for 3pm eat time on Saturday.

We arrived at 2:30 and were told they had lost our order. The person who took our order didn't know where they put it. They said they finally figured out the time we were supposed to arrive and began to make the pretzels.

When the pretzels came out, one weighed 3.75 lbs and the other two Pretzels came out 1lb heavier at 4lbs!! Nothing was done or mentioned to us about the weight. Just that we had to finish them and weren't allowed to chipmunk.

Not only were they heavier, but they didn't have time to rest. And came out super thick, wet, and heavy. Which ended up making them much harder to eat. My leftovers the next day were better than the the fresh part I ate during the challenge...

Later when talking to a previous winner George Chiger I was informed that he was told "If they weighed more than 3lb that they'll subtract that weight at the end so you don’t have to eat it at all."

Sooo needless to say me and my friend both failed a challenge that we should have fairly easily been able to beat. We had to pay $50... It was a very sad experience.

I reached out to the restaurant to try and clear things up and make them right. They asked for my number and a time to call. I gave it to them and they never called, I reached out again to make sure they had everything and got no...

Business Review for Plain N’ Fancy Donut Shop

Plain N’ Fancy Donut Shop has truly won our hearts with what we believe are the best donuts in Pennsylvania! The friendly staff and excellent customer service create a welcoming atmosphere that keeps us coming back for more.

However, there's a significant challenge that this beloved shop is facing: keeping up with supply and demand. Despite our frequent visits, we've noticed that they often run out of donuts—especially our favorites—by the time we arrive, even as early as 9 AM on a weekday. This has become a common occurrence, and while we recognize that being the only donut shop in town can lead to this high demand, it’s still disappointing not to find the selections we eagerly anticipate.

We genuinely love this shop and appreciate the quality of their donuts, but it’s crucial for them to find a logistical solution to manage their popularity more effectively. Addressing this issue would enhance the customer experience and help maintain their reputation in the community. Overall, we highly recommend Plain N’ Fancy but hope they can find ways to ensure that their customers can enjoy the full variety of delectable offerings without the frustration of limited availability.

Their coffee also needs some work. While they always advertise for cold lattes and coffees I like mine hot, but every time I get hot it’s never hot. It’s just lukewarm and watery. Maybe some training on how to use a...