Pizza Hut — Restaurant in Scott

Pizza Hut is one of my favorite places to eat. Me and my group were highly disappointed and frustrated with the customer service at this location. We placed a online order that we usually do at any Pizza Hut locations without any problems. I did the same and placed a order for over $200. The order went through and a minute later I get a phone call stating that they didn’t have the materials to make the pizza. The Pizza Hut employee stated that the order would be canceled. I asked a question if I will receive a email or notification that the order will be canceled. The employee stated I would need to take this up with my bank. Which didn’t make sense and I asked if I can just get a receipt. The employee hung the phone up in my face. I called it again and spoke to Anthony and I stated what happened and I was just trying to get a receipt. I said hey I’ll just come to the store to get my refund and receipt. He insisted I don’t have to come and he would text me the receipt. He put me on hold for five minutes and then hung up again. I went to the store and I was greeted by Anthony. I looked around and they were making a lot of pizzas inside the location. I asked can I please have the receipt and why you keep hanging up the phone. His response I don’t know. I finally got the receipt and I asked him his name prior to me asking I didn’t know the employee name. He asked me why do I need his name repeatedly and I informed him I just want to put down who I talked to just in case there is a issue. I asked him for a pen and he said he doesn’t have one and when I pointed one out. He grabbed the pen and threw down in my direction and mumbled profanity as he walked off. I was really disappointed and disgusted by his behavior and the entire staff. It was one of the worst experiences I ever had. We left to avoid any confrontation or any further issues. I would avoid eating at...

Terrible experience. The worst experience I’ve ever had at a Pizza Hut. It should’ve been ready when I got there. I was not able to get out so I opted for the curbside pick up. I brought someone with me just in case they had an excuse and of course they did. We had to wait 30+ minutes for the food and of course it was cold when we got it. They were extremely rude to the person that went in for me When she got back in the car with the food she was crying! This is unacceptable! Who does this? What type of restaurants treat their customers like this? I will not be coming back. I will tell every person I know to not go back to this place. I brought her. She was doing a favor for me because I’ve had problems with them bringing the food curbside before not at this place, but at other Pizza Huts. This is horrible. This is absolute...

Unfortunately, quality of the product has diminished greatly over the last couple of years. They've changed up the dough and cheese, toppings,and even the string cheese in the stuffed crust is not nearly as good.In fact the last stuffed crust I boughtI saod I'd never buy another because the cheese in the crust grossedme out. That was a year ago. I tried a different location last night giving another chance and was disappointed again. Spent over $50 bucks. No extra cheese on the pizza that I paid an extra $2.50 for. Big new yorker was dry. Not enough sauce or cheese. Only good thing was the boneless honey q wings. Those have actually improved. Bigger and meatier. It's a shame the pizzas don't match. I will only go now when I want...