Burger King — Restaurant in Scotts Valley

The drive thru was the only thing opened as there was construction happening in the dine in. We weren't sure if the place was even opened as the whole front was covered. We pulled into the drive thru and we tell the guy if he could give us a second as we still didn't have our order completely ready. Once we get our order and start telling him, he gets confused and then mumbles "oh my gosh". We finally have our order done and we pay. He tells us to pull into the front while our order gets made but doesn't clearly tells us where to park. We drive around the drive thru again to ask him where we park and he then tells us. Then, we get our food and were about to go when we realized they forgot 4 cheeseburgers. We go back to the drive thru to tell him they forgot our cheeseburgers and then he remembers and goes to the back. Again, he tells us to pull into the front. After like 5 minutes, we get our cheeseburgers. The food was so stale and tasted like it was left out for days. The whopper buns were burnt (literally black) and both the fries/onion rings and chicken nuggets were dry and had no flavor. Also, they gave us no sauce (just ketchup) and gave us no straws either even though we ordered like 6 drinks. Not to mention that the chicken sandwich i ordered had a long piece of hair inside which i know was not mine as it was black and mine is brown also my hair was up the whole time.No wonder this place gets no customers. This is a...

I came to the drive through letting them know hey I only have 7$ in my account what does a whopper jr and a sprite come out to. She said $7.66 I checked my account and it said i had less than that. So when I got to the window i was like im sorry but I dont have that money in my account im just going to get the sprite. the female manager said oh dont worry about it im just going to charge you 7$! Im like omg thank you thats so kind of you i really appreciate it. I hand her my card and she hands me the food and bring my card back saying it went through you should checK with your bank! Im like well yeah i had 7$ in my account so i would assume it would go through. Let the drive through and parked and checked my account to a 35$ overdraft fee for not having the money in my account, SHE CHARGED ME 7.66 WHICH I TOLD HER I DIDNT HAVE! I call her store and spoke with her im like what happened you said you were going to charge me 7$ she was like oh it wouldnt let me so i just charged your card im like i would have much rather had the sprite something i could have afforded with the money i had! I was like is there anyway you could comp me for lying and getting me a 35$ fee shes like no theres nothing i can do for you. If the male manager was there he wouldnt have charged me for money i didnt have and he knows me i always come for a sprite. VERY DISAPPOINTING TO HAVE HER DO...

Burger King is Burger King, you aren’t ever going to have the best meal of your life here. But if I’m going to a Burger King, this is the one I’m going back to. The Drive-Thru experience here is top notch. It’s almost always the same guy operating the drive through in the evenings, and he’s a super nice, fun, laid back guy who is very good about getting your order right and very quick to correct anything if there is a problem. Like most Burger Kings, most of the food feels pretty quickly thrown together but unlike most Burger Kings, it is always freshly cooked, not sitting around under a heat lamp for hours. I really appreciate that touch. I’ve been going here for years and they’ve really been on point recently, so I wanted to give my positive feedback - and management if you’re reading this give your Drive-Thru guy a raise, he’s...