Taco Bell — Restaurant in Scotts Valley

I don't usually write reviews but the person working the drive through was SO mean. I live with seven people and I was ordering for them and I prefaced the order with an apology that the order was going to be so big. They did not let me finish ordering several times and kept interrupting me and telling me to finish my order. They mocked me the entire time, made fun of the food I ordered, asked me if it was ok to round up my order price (?), I received maybe half of the right items, and once I added up the price it was 14 less dollars worth of food than what I paid. I'm always super polite to people working in food service because that is what I'm currently employed in as well and there was just no reason for this person working to be so incredibly mean. I'd say skip this location all together, nothing about this experience was good and I just felt like crying...

It's FILTHY here... I worked at a Taco Bell a year or so ago and it was NEVER this bad... The parking lot is tiny and barely any room for anything. There's graffiti markings all over everything. Tables, the seats, the bathrooms, everything. Trash on the floor. Trash left on the tables. Theres old moldy soda in the bottom of the soda fountain... They're probably short staffed, but there's no reason for it to look THIS bad... Come on... Food was okay, I guess. Considering I only got a mini quesadilla and potato soft taco... Not that hard to do. I mean... It's 2pm on a Monday. There's 6-7 employees here. There's like no reason it should be this gross in here. Also, half the sodas at the fountain were out of syrup. Maybe I caught them at a bad time, but it looks AWFUL in here... And there's a GM in here that doesn't...

I’d like to start by saying I am a fan of Taco Bell in general, but this location is in shambles.

Taco Bell ran out of refried and black beans tonight. Comical, right? But equally ridiculous. I manage a local restaurant, so I get it- off nights happen. I offered to stay a couple minutes (I assumed it wouldn’t take long to heat up some beans of either variety). The manager’s answer was petty and pretty rude, “If you can’t see, we’re pretty busy right now. It’ll take 45 minutes to make more”. There were 4 customers in the store and no visible line of cars in the drive thru.

I got my money back.

Additionally, even during past experiences that weren’t this horrendous, it still took far too long to receive my...