Taco Bell — Restaurant in Scranton

Came to pick up a prepaid mobile order via drive-thru, was told someone would be with me in a moment. I waited at the speaker for 10 minutes and nobody ever came back despite me trying to get someone's attention?? Two cars left behind me, at that point I was unsure if they even knew they had people waiting in the drive-thru so I pulled back around and went inside. I was greeted pretty fast but then I had to wait another 10 minutes for my food to come out. I was hoping it would be hot & fresh due to the wait, but when I arrived home (2 minute drive away) my food was COLD. Not even lukewarm. The refried beans were dry and crumbling and clearly old. The food was actually inedible. I'm wondering why I waited for 10 minutes if my food was literally old and cold??? I understand this location is new but there was no reason for this, it wasn't...

Literally the worst experience you can ask for at the taco bell. Get ready to go through the drive thru only for them to tell you to park just so it seems like their wait times are better, they AREN'T they take even longer if you park!!!! Not only that, you either get the completely wrong order or they just don't give you most of your food... We've went here four times and Every. Single. Time. It was the same experience. Today we ordered on the app in hopes it would be a little faster but no, actually it took about 30 MINUTES AFTER WE GOT THERE!!!! They forgot about 85% of the food and were in no rush to fix the mistake. Talked to the manager and she didn't even say sorry to me.... Literally just don't go here, every customer there is always upset and there's...

I'm writing this on behalf of staff manager n corporation I am a regular there order inside Lexi was most polite attentive to my order, also brought my food to table when ready ,we have been talking got to know each other by name,so polite.we were talking for weeks and she was venting over working long hours By herself No help from managers Was looking for another job Well I see she was agitated by what she was telling me I said lexi,if your not happy hand in your keys move on Then when she did she messaged me and said Abdul asked her to come back No more $$$ Not asst manager as promised For what?she's a hard worker she will do for any1 You lost a good employee Manager Maria...