Vince the Pizza Prince — Restaurant in Scranton

⭐ 1 Star – Extremely Disappointed After 30 Years

I’ve been ordering from this place for over 30 years, and this was by far the worst experience I’ve had. I placed an order at 5 PM and was told it would be ready by 6. I didn’t get it until 6:30. When I got home, my veggie Stromboli—which I clearly asked for no mushrooms—was full of mushrooms. My Italian hoagie had one side completely burnt, and the pizza was so overdone it was hard as a rock.

I called to explain the issue, and the employee put me on the phone with the owner. Instead of an apology, he told me it sounded like I was “having a bad day.” He said if I didn’t like mushrooms, I shouldn’t be ordering a veggie Stromboli at all. I told him I’ve been a loyal customer for three decades and drive 30 minutes for their food. He said, “I don’t care how far you’re driving. It means nothing to me.” No apology. No refund. Just told me not to come back.

After 30 years of supporting this business, I’m done. If this is how they treat loyal customers, I’d seriously reconsider ordering here

Thank you for confirming that most of what I shared actually happened. To clarify, I never said I had a mushroom allergy. I simply requested no mushrooms, which is a very common and reasonable request—especially for a business that has been around as long as yours. Had someone simply apologized or offered to remake the Stromboli correctly, none of this would have escalated. As for your version of the phone call: I was upset, yes, but that stemmed from being dismissed, insulted, and told my loyalty and long drive meant “nothing.” That’s not how you treat someone who’s supported your business for three decades. Whether or not you offered to refund one part of the order, it doesn’t excuse the tone or the lack of basic respect and courtesy. I’m not responding to argue—I’m just sad and disappointed that after all these years, this is...

Just was wondering I know when his dad had the place they would run out of dough and close granted but every time I called in the last 6 months oh were out of buns then were out of meatballs etc well if you can't manage your product and make sure you have enough then close then when you say something to Vince he whines like a 3 year old well you own the shop make sure you have enough products to keep you customers happy I understand there is times you get busy and can't control the flow of customers and do run out but this is a every week thing I go to maronis pizza on st Ann's street in west side at least carm no how to order it and maintain how much they have or says sorry I ran out not get kissed st the customers cause you say something well hope you loose more business over this post cause I just post the truth and DON'T HIDE MY NAME LIKE OTHER PEOPLE IF IT IS THE TRUTH SO BE IT HAVE A...

Fyi; STAR review is based entirely on owners' attitude.

Been loving Vinces' pizza for over 45yrs. His daddy ran the business as a business should. He created one of the best, tastiest (burn roof of mouth) deliciousness of a pizza, that continues to never disappoint. Vince Jr... well, he's quite the character. It wasn't the 1st, 2nd or even less than a dozen occasions, where, well.... if he is in his "legendary mood", YOU, the customer will take a hit, if not the entire brunt of it. Ask some of your friends and family about him... bet'cha they'll relate. Sorta sad, that we, as consumers' continue to endure or "put up with" these episodes of his, because we all fell in love with the real prince, Vince Sr & his marvelous pizza, all those years ago.

["HE" usually likes to defend his shortcomings - so have...