Jack in the Box — Restaurant in Seattle

I am a truck driver and was having trouble finding a place to get a hot meal. I ordered on their app and the drive thru worker was very nice when I walked up to the window. I had a worker in another city flat out refuse to serve me. They park people all the time and bring food out to them, but this gal WOULD NOT, bring my order out to me (since it actually benefitted a customer instead of THEIR wait time statistics, which is a complete lie when they park people, making corporate believe they've actually served the order). Now, some people talk about walk ups being dangerous, but there are ways to be safe. I am an adult and know to look left and right before crossing the street, plus you just have to be on the lookout for cars coming up to the window and get out of the way if they don't see you. But generally, the worker would put their hands out and stop the next car from coming to the window after serving the one in front of them, then signal to me to come to the window to get my order, as I would be standing a few feet away in a safe spot where me and the worker could see each other along with any cars waiting, (we could all see each other) and I also would watch to make sure the next car saw what was happening before I approached the window and wave at them and say thank you. (It's a simple process as long as everyone is paying attention to the situation). I am so glad this Jack in the Box wasn't like the other one. They didn't make me feel bad that I drove an 18 wheeler that couldn't make it through the drive thru. On the contrary, he was amazing and so super sweet and accommodating. I've been there many times since and he even calls me by my first name now. There's a very sweet Hispanic lady who runs the drive thru sometimes who is also so very nice and I truly appreciate her and the customer service she provides. They almost make me feel like family at this particular store. Plus, the first time using their app, you get a 25% off code. Thank you to the drive thru guy and lady for being awesome and getting me my hot meal on a very cold Wednesday morning. Good food, good deal,...

First off I do like this Jack in the box for the simple reason their shake machine is never down(unlike McDonald's no matter which one u go to something especially the shake machines always 👎🏽)Which is everything to me when I'm ordering fast food because almost always u want a milkshake with ur burger right? Well this time I go to drive thru order my food they asked me twice if I wanted reg. or curly fries both times I said curly. I noticed on the screen it said regular fries...I ask again did u get the curly fries? So I pay, get my food what to my eyes appear well I'm sure u can guess it wasn't my curly fries. Nope. Just reg. cold🍟fries yuck. so I tell her she makes me give her back my order thru the window while she takes out the fries and switches em w/curly fries. Now is it just me or are they not supposed to take back ur order thru the window, aren't they just supposed to make it right? Well of course she was super rude about it cuz I didn't even mention she forgot some items that I had ordered. But needless to say next time I'll go down the street for my fast food where they're always nice and respectful even when they accidentally mess up ur order. Now that's food...

I would like to take the time and say 5 stars to this place because of their customer service. I go there since I drive Uber at night and usually order through the app. The place is quick and food is great. Only 2 times has there been a mishaps on my order but when I spoke to Yair (I think it’s spelt right) he was so nice and apologetic enough to remake the order and that made me feel like this place cares. Also the manager at the drive through window (can’t remember her name (Carmen)? Was so nice and apologized once I brought up what Yair said in the notes. Again, no place is perfect nor do I expect them to be but to handle customer service this way and to make things right is the key. I worked as a restaurant manager in Bellevue for years until I fell in love with driving and know the ropes to treat others with respect and correct mistakes so must say this place gets 5 stars 🌟 Thanks Jack in the Box Crew and also to the cooks in the back I can’t see or talked to but they are working hard and...