Clean Eats Meal Prep — Restaurant in Secaucus

I would like to start by saying the customer service for this business is terrible. They provide a “phone number” but it’s just a generic message that repeats 3 times and hangs up. Next, they depend on UPS for delivery. Do not be fooled about their website saying they don’t have holidays. They will not gray out dates, never post delays on the website, close their shop, and won’t warn you about a late delivery till the day before! Plus the message they send is automated when they’re closed!

They say their food comes with ice packs or dry ice. That’s false! They FREEZE your food (ruining the quality entirely) and put it in an insulated box. Cutting costs much? They do not care about your food quality at all. They list on your website that YOU can freeze it but they do not inform the customer directly that their food is frozen.

Now let’s talk about the food. It’s incredibly mid. Do not buy the pasta. The Alfredo and Rasta pasta was gross. The pasta itself was soggy because they froze it. The quesadillas were ok in flavor, but a soggy mess unless you air fry it (not in their reheating instructions). The beef lo mein? It was the saltiest, most over seasoned food I have ever tried. I refuse to believe their food is healthy after that. If you have high blood pressure (thank god I don’t) do not order!!! I couldn’t stomach to finish the Rasta pasta or the lo mein. I ate the chicken from the Rasta pasta, and gave up on finishing any part of the lo mein. I didn’t order the alfredo so I can’t speak to that entirely. Based on what my partner said the pasta was soggy like my Rasta pasta. The only thing decent was the Birria taco bowl. I give it a 6.5/10. So far we tried about half the items we ordered. I would never recommend this to anyone.

Also they shrink wrap their food and occasionally the plastic taste seeps...

I have tried 3 meal prep companies (CleanEats, FitFuel Prep (disgusting!) and Fresh Diet (not bad but way too expensive). Clean Eats by far is the best. They are the CLEANEST and most resemble home cooked food.

I've lost 65 lbs in 8 months. A large part of this has to do with the convenience of having the Clean Eats meals ready to go at any time. When I have to think about and make decisions on food, I'm more likely to pick junk.

Since I've been counting calories in MyFitnessPal, I love that the Clean Eats meals has the nutrition info labeled on every meal and also on their website. I do wish that it included more than the basic macros (protein, carbs, fat, calories). Wish it had sugar, vitamin content, etc but it's not a huge deal.

My favorite Clean Eats meals are:

Buffalo Ranch Chicken Tacos Clean-Izza Burger (like a pizza burger with no bread, over whole wheat spaghetti Asian BBQ Chicken with brown rice and vegetables Pasta Salad (with feta, tomatoes, etc... So good) Turkey Chili Quinoa bowl (guiltless comfort food!)

One downside is that I wish that the delivery times were more specific. Like Fresh Direct grocery delivery offers 2 hr windows. That helps me plan better around it.

Clean Eats delivers on Sunday's and Wednesday evenings but it's a large window and sometimes I'm not home. At least they've started using freezer bags now, so the food has a better chance of staying cool while waiting for me to get home.

Overall, the service is great. The company is progressive and always looking to improve.

And you can't beat the price! $9 per meal. I definitely spend more than that eating out and sometimes eating at home too. So...

I ordered 5 meals last week and expected them to be delivered today, Sunday 3/12. The reason why order with Clean eats was from a good friend of mine. He said food was good and delivery was good. In this case, I was not home. Unfortunately, I had work until 930.

However, I received a text say that its going to be delivered today 3/12. The delivery person also indicated that if their are any questions or instructions please call. However, I am at work and unable to make calls with my personal phone so i replied via text. I informed the delivery guy no one is home please leave it on the steps by the door. Someone will be able to bring it before i get home.

I received a text from a relative saying that you food never came. I texted and called the delivery guy multiple times and never got a call back or text. Until he replied "Your food was delivery a few hours ago." I said ok. I called my relative again to confirm and nothing was delivered. I verified the address with the delivery guy and he indicated that. That was the address he received from the kitchen.

I asked him to describe the house and immediately I already knew that was not the right house. I realized from what he described it was another house 2 blocks away from me. Luckily my relative knew about that house and we decided to take a drive and check to see if the order was there. Which it was. It was delivered to the wrong house.

My question is why am I paying for a delivery charge when the delivery guy can't deliver to the right house? Looks like my business is done...