Dunkin' — Restaurant in Senoia

I went to the drive through with my dad on the passenger seat to pick up 2 coffees I ordered, at the Senoia, GA location, when I arrived to the window I handed over my card , the girl at the window gave the card back to me and closed the window immediately; proceeded to the next window and then heard a loud scream coming from the first window, it was the girl at the drive through, she screamed “ come back here” I put the car in reversed and went back, I said said in a jokingly … “I am sorry, I thought this was MCDs” she got super annoyed by my joke, and looked at me in a really nasty way, and I said … “dont look at me like that” she got very annoyed and started screaming at means I said “just give me the coffees I ordered” but she got very aggressive and said… “I’m gonna call MY momma!!!! Just wait here!!!” She said this like 3 times and I said I want a manager!! Mean while she was calling her “momma” and I told the manager what was going on; I said please I want the 2 coffees I ordered, he gave me the corfees and apologized; I said while driving off, “go ahead and call your momma, I have my Poppa right here” and drove off, this is a true story and it’s not a joke, I couldn’t believe the girl at the window threatened me with her “momma” she most be some kind of big shot in this town or something, but hey ….i just had to write this review because frankly I’m not scared of anybody’s “momma”. This is a true story.

Thanks...

I am a frequent Dunkin customer, but always try NOT to come to this location. Whether it’s an issue with trying to place separate orders in the drive through, or an issue with the food, there’s ALWAYS something.

My order this morning was just poorly done. My iced coffee didn’t have cream in it (which I pointed out before it was passed out the window) instead of remaking it properly they added cream to what was there and handed it out the window. It tasted like milk water with a whisper of flavoring.

I didn’t go back because I always leave any interaction I’m forced to have with the manager there feeling belittled and condescended. She is unwilling to resolve any discrepancies within orders or otherwise without an attitude. Everything with this woman is an argument. I do my best to avoid this location PRIMARILY BECAUSE OF THIS WOMAN.

My croissant was supposed to be toasted and the only reason the cheese on the BEC was even remotely melted was because the egg was warm.

The ONLY person that can seem to get things right there in both customer service and prep is Natalie. She is an absolute delight and always takes care to make sure orders...

Most of the time I don't have issues with this location except the food isn't the best and the donuts aren't always fresh. I wanted to redeem a reward, but when the young lady at the window scanned my app it didn't work. Before I even finished asking why that was when I ordered the right thing (it even says in the app I can redeem points for it) another lady, who I believe is a manager and is the one that took my order, rudely snapped at me and said that wasn't what I ordered. I then tried to explain what it was I wanted and she again very rudely interrupted me and told me no. I was confused until I got my drink and my receipt and saw that she had rung up a completely different drink and that's why my reward didn't work. I decided not to bother going in to have it fixed because of her attitude. As someone who has worked in customer service I make it a point to be patient and understanding when mistakes happen, but her rudeness was completely uncalled for and good customer service would have been to clarify what is I wanted vs what she rung up. I'd much rather spend my money at Starbucks after...