Let me start by saying the food was fine and we eventually got what we ordered but the experience wasn't that good. We went through the drive thru which is a 2 car drive thru. It was moving really quick and we got to place our order almost immediately. For a family of 5, we really didn't order much. A 20 piece nugget, 3 mcchickens, a cheeseburger and 2 fries. We got to the window to pay in next to no time. She listed off a couple things in 2 different orders that weren't ours. Then I'm guessing a manager showed up because there was someone else at the window. I'm guessing someone paid for the wrong order since ours just wasn't there even though it was correct on the screen and we knew our total. I've worked fast food. I understand things happen. We weren't mad! What upset us was how the manager treated us! She acted like it was our fault the order was gone and was almost huffy putting our order in again. Something was off when the total she gave us was $1 less than when we ordered but we gave her our card anyways. We realized we forgot the cheeseburger so when she opened the window to give it back we were like oh hey! It was the cheeseburger we missed! Can we add one on please? She was like no. I've already ran your card. We were like I know. Can you add it on a new order? She was very unprofessional when we are probably the most understanding people in the world! We got our food and everything was in there but we left extremely unhappy with how we...
Read moreOn Christmas Eve, we spent the evening with family, our children decided they were still hungry so we stopped by McDonald's... Takes forever to get to the window, when we do lady has horrible attitude, I know working on Christmas Eve can't be great but we don't make the hours there....she hands 1 bag of food out the window and before my husband can get the bag, she drops it!! She gets mad like its his fault, we weren't mad, things happen...she tells us that we have to pull forward so they can remake our food, we did what she asked without complaint..... She then calls the police on us and says that she thinks we are drunk!!!! Seriously, she drops our food and then calls the cops!!! We don't drink, so because we didn't throw a fit and were laughing with our small children that makes us drunk?? Apparently, She made us sound so belligerent, that you could tell by the officer's demeanor that he thought he was going to have a problem, he soon realized that it wasn't the case....At least the officers were nice!! So after the police do their sobriety/welfare check and decide we've done nothing wrong....she comes out to see if we are going to jail or not....They didn't bother to remake our food until the police officer's left....we waited so long i had to go in and get our food!! The order still wasn't right but wasn't worth going back for...we will never go to McDonald's again, even if its the only place in...
Read moreI ordered the new grandmas mcflurry. 2 of them Got pulled and had to wait on it. And just got a vanilla mcflurry. Just ice cream. No Carmel. I looked at the " vanilla ice cream and the lady goes that is it. I'm like where's the Carmel. She goes it's in the middle. It wasn't. It had Weird goo flavoring in the bottom in the hole where she dumped the ice cream on top of the goo cookie flavor and no caramel. She she had just stirred the vanilla ice cream which is the improper way to do it and not mixed the flavors in. She was an old lady labled as a "trainer " in a grey shirt. .We the customer had to stirr it and there was no caramel. No cookie bit.s. Just a weird yellow goo at the bottom. It's nice to treat your customers wrong when your employees won't listen to a customer to make something the correct way and just hand as...
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