Monical's Pizza — Restaurant in Shelbyville

Do not call anything in ahead, they won’t let you eat it there. We were visiting family for the holidays, I called an order in ahead and told the employee we planned on dining in and I just want to order a portion of it in advance to make sure it was ready because we had been traveling and the kids were tired and hungry. I get there, pick a table because plenty were open and go to the counter to pay and pick up. They had all of our food to go even though I said we planned on eating it there but figured no worries we’ll just unpack it. They told me I couldn’t eat it there and I explained to them we have a big party and need to order more, we’ll tip the server good and make it worthwhile but I just ordered this in advance for the kids. They said no and got the manager, he then told me no as well. There were other people waiting for a table but we were not jumping a head because those People were waiting for a larger table that was being put together for them. There were probably 7-8 open booths my family could have been sat at and served, but they refused to because I had a to go order and the manager said they don’t take call ahead orders for the dining room. No matter how many times I tried to explain to him that I wanted to order more food for the rest of my party and it would be absolutely no different if I didn’t have a to go order or not he still didn’t get it. I just took the food and make my kids in the car (with no napkins given either) all because their staff couldn’t understand what I was wanting to do and how it had zero conflicts with their policy because I still needed to place a dine in order and could get a table with little wait because there Was no wait as the party of 15 was just sat by the time the manager refused to let me sit with my family. I own multiple small businesses, am an airbnb super host, I know customer service and this was just unfathomable. The franchise owner should be ashamed of how this manager handled this situation turning down a mother holding her child handing her her pizza and making her leave even though I had more business to give. All of this can be found in security footage from this evening and the...

I am a fairly frequent visitor here between business and personal meals. It is great food at a decent price. We always get the 'Family Pleaser' added to our order and it feeds our family of 4 in entirety, with leftovers. They have something called Monkey Bread that is amazing, and only $5 or so, it is a dessert that can feed a group. The interior of the restaurant is older feeling, but they use that to their advantage, creating a rustic hometown feel with the decor', so I give them props for that. There is a basement that can be reserved for parties or groups, it has its own soda fountain down...

I have had a couple bad experiences at the Centralia, IL location and we had swore to never go to that store again. I mentioned this to the cashier and he relayed it to the manager. The manager personally brought us a free small pizza like the one we ordered just so we could sample the thin crust. This guy apologized for the bad experiences even though his store had nothing to do with it. Now that's customer service at its best!!! And the food was...