Popeyes Louisiana Kitchen — Restaurant in Shreveport

Let me tell you my experience working for Alaina…first off I was hired and she knew my situation with me losing my job at Dairy Queen due to the company closing its doors permanently. So it was an adjustment for me to try and get my children to school and try to get to work at the Bert kouns store. So I was I told that I couldn’t be late at all…ok cool I get it…also construction was going on at the same time on the route that I took to get to work, basically I was late 5 minutes sometimes 10 depending on the traffic…I also rearranged for my kids to get on the bus which took even more time bc where we live I was not comfortable letting them cross the road to get on the bus because f how fast some cars would go past the bus even with the stop sign flashing…however I got to work one morning and I had on a polo shirt with buttons, it just didn’t have the collars, she fired me for the shirt and said it wasn’t gonna work, and I told her that I had to take a detour bc of the construction and I’m not gonna kill myself trying to get to Popeyes…so she fired me and put a lot of bogus comments on my separation. Mind you the whole time I was working there managers at other locations were shown way later than I was and they lived in the closer than I did…the drive was not a problem my problem was prior to me being terminated one of the managers was fighting a woman and her daughter outside but she kept her job…the so called store manager would make rude and sexual comments and use distasteful language and she knew about this, but they didn’t fire them. The whole situation was handled so poorly. This is why this company will not move forward bc of how they treat people….mark my words on that. Then when I called Chetoria to complain about it she did nothing to help me or investigate the situation. I was left in the dark about the whole decision. She never called me to check on or even give me the status of the situation. I work hard and do 100% anywhere that i go, and I’m writing this review so people can see how unprofessional the individuals are that work at Popeyes…it’s ghetto, because they allow it!! No structure, and no accountability for the actions taken by others, but hold you to this certain level of responsibility, but yet failed to meet those requirements when it came to the disciplinary process against me. Her (Alaina ) words to me was “ that has nothing to do with the business” basically telling me my children don’t matter it’s either Popeyes or them…when I was explaining my situation to her, I told her my mom recently passed away so we had no help like we did before when it came to getting to school or getting them off the bus or watching them ect. So the whole thing was an adjustment...

Service: 1 Star (or lack thereof) - UPDATE Since they changed managers, I think the guy's name was Val or something, it has been so incredible!

Let’s address the elephant in the room—the service. Oh, Popeye’s, you’ve perfected the art of making me wait. I’ve stood in those fluorescent-lit queues, my stomach growling like a neglected pet, while the staff moved at the speed of a sloth on a chill day. Seriously, I’ve contemplated writing a novel, solving world peace, and composing a symphony during my Popeye’s wait times.

And don’t get me started on the drive-thru. It’s like entering a time warp where minutes stretch into hours. I’ve aged three years waiting for my spicy tenders. The intercom crackles, and I hear, “Welcome to Popeye’s. Please hold.” Hold? For what? Enlightenment? The meaning of life? A side of Cajun fries?

But here’s the twist—I keep coming back. Why? Because Popeye’s fried chicken is my kryptonite. It’s the forbidden love affair I can’t quit. The crispy coating, the juicy meat—it’s like a siren song that lures me back, even when the service tests my patience.

The Chicken: 5 Stars (and a standing ovation)

Let’s talk about the real star of the show—the chicken. Popeye’s, you’ve unlocked the secret to poultry nirvana. Your chicken is so good that it could mend broken hearts and broker world peace simultaneously. Each bite is a symphony of crunch, flavor, and a hint of recklessness. It’s like the Colonel’s recipe met a voodoo priestess, and they birthed this crispy wonder.

The spicy version? It’s like a tango with a jalapeño—fiery, passionate, and slightly dangerous. The mild version? It’s comfort food wrapped in a golden embrace. And those boneless wings? They’re like tiny flavor grenades—boom, flavor explosion!

The Sides: 4 Stars (with a side-eye)

The red beans and rice? A comforting hug from Grandma. The biscuits? Soft pillows of buttery joy. The coleslaw? Well, it’s like a garden party where cabbage and carrots mingle with a tangy secret sauce. But the fries? Popeye’s, we need to talk. They’re inconsistent. Sometimes they’re crispy perfection; other times, they’re soggy like a forgotten umbrella in a rainstorm.

Conclusion:

So, dear Popeye’s, here’s the deal: Your service might be slower than a sloth on a meditation retreat, but your chicken? It’s the stuff of legends. I’ll keep coming back, grumbling about wait times, because that crispy, golden goodness is worth every eye roll and sigh.

P.S. To the Popeye’s staff: If you’re reading this, please consider installing a chicken-shaped hourglass at the counter. It’ll give us something to watch...

Ordered online for pickup. Arrived and did as app instructed us to do, waited in drive-thru line. After 15 minutes in line, we told them we’re were there to pick up online deliver. The staff contradicted the app and said we have to come inside to pick up order. Popeyes should correct the app or put up a notice so people don’t wait unnecessarily. Went inside. No record of the order. I showed the counter staff my order on my phone (which showed the address). She said they had no record of it. I asked to speak to a manager (I was going to get a contact number to complain about the app and to speak to her about having to wait at the drive-thru). To speak to the manager, I had to yell to her behind the prep counter and couldn’t even see her face. i asked her to come to the front counter so I could speak to her. She said I could speak from where I was, she was busy prepping orders. Rude! She should have come and introduced herself and tried to resolve the issue. She made no such effort—or any effort, other than to say they hadn’t received my order. Once again I mentioned the address on the app (150 East Bert Kouns). The manager said oh, that’s not the address of this store. The store’s address according to them was 200 East Bert Kouns. if she had bothered to speak to me face-to-face, she would have seen that the order was at their store numbers I started to explain that it was the place the app directions had taken me, but I realized I was dealing with people who didn’t really care, left, and requested a refund online when I returned home. I stopped going to the Popeyes that’s nearest me (Mansfield Road) because they’re ALWAYS out of one or more things I order. I discovered today that the store I went to (East Bert Kouns) was also out of two things I had ordered. I love Popeyes chicken and spend $120 a month to treat my family a couple of times a month. That’s over. There are too many alternatives. And did corporate offer any token effort for the amount of time I wasted out of my Saturday? Nope, no “here, have a free soda (or a couple of biscuits or some token).” Just sorry for the inconvenience and here’s your refund. I’ve worked customer service before, and I never would have let a customer think I didn’t value their patronage and reassure them of that in some way. Local-based chicken places, here I come with my...